{"id":11835,"date":"2023-04-17T10:17:22","date_gmt":"2023-04-17T10:17:22","guid":{"rendered":"https:\/\/support.e-trailer.nl\/?page_id=11835"},"modified":"2026-08-25T13:09:56","modified_gmt":"2026-08-25T13:09:56","slug":"e-tracktrace-verbinden","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-verbinden\/","title":{"rendered":"E-Track&#038;Trace Verbinden"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11835\" class=\"elementor elementor-11835 elementor-11834\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4291989b\" data-id=\"4291989b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2865c9f4 elementor-widget elementor-widget-image\" data-id=\"2865c9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/elementor\/thumbs\/E-TrackTraceLogo-1-e1698155679317-qec4a0hefag624d0g95yzowqicbxar2mkqbk0z7wsw.png\" title=\"E-Track&amp;TraceLogo\" alt=\"E-Track&amp;TraceLogo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f85ae50\" data-id=\"2f85ae50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd634b6 elementor-widget elementor-widget-heading\" data-id=\"1fd634b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Track&amp;Trace<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913c9bf elementor-widget elementor-widget-text-editor\" data-id=\"2913c9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/support.e-trailer.nl\/de\/\"><span style=\"text-decoration: underline;\">Anderes Produkt<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3bfb3c elementor-widget elementor-widget-breadcrumbs\" data-id=\"1d3bfb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/support.e-trailer.nl\/de\/startseite\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11b18c3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"11b18c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a88ef7a\" data-id=\"a88ef7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8e47bf elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e47bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e47bf\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13407\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/\" class=\"elementor-item menu-link\">Unterst\u00fctzung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13412\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-installation\/\" class=\"elementor-item menu-link\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13409\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-verbinden\/\" class=\"elementor-item menu-link\">Verbinden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13413\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-einstellungen\/\" class=\"elementor-item menu-link\">Einstellungen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13408\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-werte\/\" class=\"elementor-item menu-link\">Werte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13411\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-wartung\/\" class=\"elementor-item menu-link\">Wartung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13410\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-productinformationen\/\" class=\"elementor-item menu-link\">Product Informationen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Men\u00fc Umschalter\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e47bf\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13407\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Unterst\u00fctzung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13412\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13409\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-verbinden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Verbinden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13413\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-einstellungen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Einstellungen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13408\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-werte\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Werte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13411\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-wartung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Wartung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13410\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-productinformationen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Product Informationen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Probleme bei der Verbindung<\/h2><h3>Ich kann nicht verbinden<\/h3><p>\u00dcberpr\u00fcfen Sie die folgenden allgemeinen Punkte:<\/p><ul><li>Ist das Starterpaket Plus mit Strom versorgt (Kabel angeschlossen, Schalter eingeschaltet, Sicherung nicht defekt)? \u00dcberpr\u00fcfen Sie die <a href=\"https:\/\/support.e-trailer.nl\/de\/starterpaket-plus\/starterpaket-plus-unterstuetzung\/starterpaket-plus-installation\/#LED\">LED<\/a>-Leuchte am Starterpaket Plus.<\/li><li>Hat die Akku noch gen\u00fcgend Spannung? Das Starterpaket Plus schaltet auf die interne Batterie um, wenn die Batterie nicht gen\u00fcgend Spannung liefert. An dieser Batterie ist nur eine Verbindung \u00fcber das Internet m\u00f6glich. Wenn der E-Track&#038;Trace w\u00e4hrend der Fahrt keine Updates liefert, ist die Batterie m\u00f6glicherweise leer. \u00dcberpr\u00fcfen Sie den Status der <a href=\"https:\/\/support.e-trailer.nl\/de\/starterpaket-plus\/starterpaket-plus-unterstuetzung\/starterpaket-plus-installation\/#LED\">LED<\/a>.<\/li><li>Ist Bluetooth auf dem Telefon aktiviert? (Android: wird die Kopplungsanfrage akzeptiert)?<\/li><li>Sind Sie mit dem Internet verbunden (WiFi oder 4 oder 5G)? Sie k\u00f6nnen dies \u00fcberpr\u00fcfen, indem Sie im Hauptmen\u00fc nachsehen, ob das Internet-Symbol &#8222;Verbunden&#8220; anzeigt.<\/li><li>Ist sonst niemand \u00fcber Bluetooth mit dem Starter Pack Plus verbunden?<\/li><li>Wurde die Software des Starterpaket Plus k\u00fcrzlich aktualisiert? Dann ist es ratsam, ihn aus- und wieder einzuschalten.<\/li><\/ul><p>Wenn dies alles in Ordnung ist, k\u00f6nnen Sie Folgendes tun:<\/p><ol><li>Trennen Sie ggf. das Starter Pack Plus von der Batterie, warten Sie einige Sekunden und schlie\u00dfen Sie es dann wieder an die 12V an. So wird sichergestellt, dass das Modul neu startet.<\/li><li>Schlie\u00dfen Sie schlie\u00dflich die App vollst\u00e4ndig (auch im Hintergrund) und starten Sie sie neu.<\/li><\/ol><div>Wenn die Verbindung nach all diesen Pr\u00fcfungen immer noch nicht hergestellt werden kann, senden Sie bitte \u00fcber die App eine <a style=\"background-color: #ffffff;\" href=\"https:\/\/support.e-trailer.nl\/de\/sonstige\/sonstige-unterstuetzung\/sonstige-app\/#feedback\">R\u00fcckmeldung (Feedback)<\/a> an unsere Kundendienstabteilung. Vielleicht k\u00f6nnen wir darin sehen, was genau passiert. <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Wir werden uns dann mit Ihnen in Verbindung setzen, um das Problem zu besprechen und zu l\u00f6sen.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Track&amp;Trace Anderes Produkt Probleme bei der Verbindung Ich kann nicht verbinden \u00dcberpr\u00fcfen Sie die folgenden allgemeinen Punkte: Ist das Starterpaket Plus mit Strom versorgt (Kabel angeschlossen, Schalter eingeschaltet, Sicherung nicht defekt)? \u00dcberpr\u00fcfen Sie die LED-Leuchte am Starterpaket Plus. Hat die Akku noch gen\u00fcgend Spannung? Das Starterpaket Plus schaltet auf die interne Batterie um, wenn die [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11805,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11835","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-Track&amp;Trace Verbinden - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/de\/e-tracktrace\/e-tracktrace-unterstuetzung\/e-tracktrace-verbinden\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Track&amp;Trace Verbinden - Support\" \/>\n<meta property=\"og:description\" content=\"E-Track&amp;Trace Anderes Produkt Probleme bei der Verbindung Ich kann nicht verbinden \u00dcberpr\u00fcfen Sie die folgenden allgemeinen Punkte: Ist das Starterpaket Plus mit Strom versorgt (Kabel angeschlossen, Schalter eingeschaltet, Sicherung nicht defekt)? \u00dcberpr\u00fcfen Sie die LED-Leuchte am Starterpaket Plus. Hat die Akku noch gen\u00fcgend Spannung? 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