{"id":9140,"date":"2022-01-28T13:52:50","date_gmt":"2022-01-28T13:52:50","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-load\/e-load-unterstuetzung\/e-load-verbinden\/"},"modified":"2026-08-25T12:58:37","modified_gmt":"2026-08-25T12:58:37","slug":"e-load-verbinden","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-verbinden\/","title":{"rendered":"E-Load Verbinden"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9140\" class=\"elementor elementor-9140 elementor-3686\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4291989b\" data-id=\"4291989b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2865c9f4 elementor-widget elementor-widget-image\" data-id=\"2865c9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/2021\/06\/E-Load.png\" class=\"attachment-thumbnail size-thumbnail wp-image-7124\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-ab78e88\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9162\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/\" class=\"elementor-item menu-link\">Unterst\u00fctzung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9169\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-installation\/\" class=\"elementor-item menu-link\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9168\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-verbinden\/\" class=\"elementor-item menu-link\">Verbinden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9167\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-einstellungen\/\" class=\"elementor-item menu-link\">Einstellungen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9166\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-werte\/\" class=\"elementor-item menu-link\">Werte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9165\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-batteriewechsel\/\" class=\"elementor-item menu-link\">Batteriewechsel<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9164\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-wartung\/\" class=\"elementor-item menu-link\">Wartung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9163\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-produktinformationen\/\" class=\"elementor-item menu-link\">Produktinformationen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Men\u00fc Umschalter\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-ab78e88\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9162\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Unterst\u00fctzung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9169\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9168\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-verbinden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Verbinden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9167\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-einstellungen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Einstellungen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9166\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-werte\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Werte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9165\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-batteriewechsel\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Batteriewechsel<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9164\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-wartung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Wartung<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9163\"><a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-produktinformationen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Produktinformationen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Probleme bei der Verbindung<\/h2><h3>Ich kann nicht verbinden<\/h3><p>\u00dcberpr\u00fcfen Sie die folgenden allgemeinen Punkte:<\/p><ul><li>Haben Sie vor der Montage des E-Load die Zuglasche an der Batterie entfernt? <\/li><li>Ist die E-Load eingeschaltet? Pr\u00fcfen Sie, ob die LED um die Taste herum leuchtet.<\/li><li>Stellen Sie sicher, dass der Abstand zwischen Telefon und Startpaket und zwischen Sensoren und Startpaket maximal 10 Meter betr\u00e4gt.<\/li><li>Steht das Starterpaket unter Strom (Kabel angeschlossen, Schalter eingeschaltet, Sicherung nicht defekt)? \u00dcberpr\u00fcfen Sie die <a href=\"https:\/\/support.e-trailer.nl\/de\/starterpaket-basic\/starterpaket-basic-unterstuetzung\/starterpaket-basic-installation\/#LED\">LED<\/a>-Leuchte am oder im Hauptmodul.<\/li><li>Hat die Akku noch gen\u00fcgend Spannung? Das Hauptmodul schaltet sich unter 10,8 V ab. Laden Sie den Akku auf und versuchen Sie es erneut.<\/li><li>Ist Bluetooth auf dem Telefon aktiviert? (Android: wird die Kopplungsanfrage akzeptiert)?<\/li><li>Sind Sie mit dem Internet verbunden (WiFi oder 4 oder 5G)?<\/li><li>Ist keine andere Person \u00fcber Bluetooth mit dem System verbunden?<\/li><li>Wurde das Starterpaket k\u00fcrzlich aktualisiert? Dann ist es ratsam, ihn aus- und wieder einzuschalten.<\/li><\/ul><p>Wenn Sie ein neues E-Load installieren, kann es sein, dass das alte E-Load noch mit Ihrem Konto verkn\u00fcpft ist. Oder Sie haben einen E-Load aus 2. Hand gekauft. In diesem Fall ist es m\u00f6glich, dass der QR-Code noch mit dem Konto des Vorbesitzers verkn\u00fcpft ist. Sehen Sie <a href=\"https:\/\/support.e-trailer.nl\/de\/sonstige\/sonstige-unterstuetzung\/sonstige-trennen\/\">hier<\/a>, was Sie in diesen F\u00e4llen tun k\u00f6nnen.<\/p><p>Wenn all dies gut und richtig ist, gibt es auch sensorbezogene Kontrollpunkte:<\/p><ol><li>Ist die Batterie noch voll genug (3V)?<br>Testen Sie die Batterie, indem Sie die Taste dr\u00fccken und pr\u00fcfen, ob die LED aufleuchtet. Erst dann ist auch der prozentuale Ladezustand der Batterie in der App sichtbar. Wenn die LED nicht eingeschaltet ist, zeigt die App standardm\u00e4\u00dfig 10 % an. Sehen Sie <a href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-batteriewechsel\/\">hier<\/a>, wie Sie die Batterien austauschen k\u00f6nnen.<\/li><li>Wenn das Hauptmodul an eine Wohnmobil-Starterakku angeschlossen ist, kommt es beim Anlassen des Motors zu einer \u00dcberspannung der Akku. Dies f\u00fchrt zu einem Neustart des Moduls, und es kann einige Zeit dauern, bis es wieder mit den Sensoren verbunden ist.<\/li><li>Schalten Sie gegebenenfalls das Starterpaket aus, warten Sie ein paar Sekunden und schalten Sie es dann wieder ein.<\/li><li>Schlie\u00dfen Sie schlie\u00dflich die App vollst\u00e4ndig (auch im Hintergrund) und starten Sie sie neu.<\/li><\/ol><div>Wenn die Verbindung nach all diesen Pr\u00fcfungen immer noch nicht hergestellt werden kann, senden Sie bitte \u00fcber die App eine <a style=\"background-color: #ffffff;\" href=\"https:\/\/support.e-trailer.nl\/de\/sonstige\/sonstige-unterstuetzung\/sonstige-app\/#feedback\">R\u00fcckmeldung (Feedback)<\/a> an unsere Kundendienstabteilung. Vielleicht k\u00f6nnen wir darin sehen, was genau passiert. <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Wir werden uns dann mit Ihnen in Verbindung setzen, um das Problem zu besprechen und zu l\u00f6sen.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Load Anderes Produkt Probleme bei der Verbindung Ich kann nicht verbinden \u00dcberpr\u00fcfen Sie die folgenden allgemeinen Punkte: Haben Sie vor der Montage des E-Load die Zuglasche an der Batterie entfernt? Ist die E-Load eingeschaltet? Pr\u00fcfen Sie, ob die LED um die Taste herum leuchtet. Stellen Sie sicher, dass der Abstand zwischen Telefon und Startpaket und [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9130,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9140","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-Load Verbinden - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/de\/e-load\/e-load-unterstuetzung\/e-load-verbinden\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Load Verbinden - Support\" \/>\n<meta property=\"og:description\" content=\"E-Load Anderes Produkt Probleme bei der Verbindung Ich kann nicht verbinden \u00dcberpr\u00fcfen Sie die folgenden allgemeinen Punkte: Haben Sie vor der Montage des E-Load die Zuglasche an der Batterie entfernt? Ist die E-Load eingeschaltet? Pr\u00fcfen Sie, ob die LED um die Taste herum leuchtet. 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Ist die E-Load eingeschaltet? Pr\u00fcfen Sie, ob die LED um die Taste herum leuchtet. 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