iOS devices are experiencing module calibration issues. The new update (with fix) will hit the App Store in week 38. Apologies for the inconvenience. 

Starter Package Plus

Other product

Values do not update

If the values of one module do not update, please check the support page of the module concerned.

If the values of all modules do not update, check the following points:

  • Is Starter Package Plus switched on and is sufficient voltage supplied?
  • For example, do the E-Level or E-Volt modules work as expected?
  • Is the distance between sensor and Starter Package Plus and between phone and Starter Package Plus less than 10 m?
  • Is the phone connected with Bluetooth?
  • Is the phone connected to the internet?
  • Is no one else connected to the Starter Package Plus via Bluetooth?
  • Is the sensor that does not update switched on and is the battery not dead?
  • Is your subscription still valid?
Should you still not get good values after checking these steps, check the status of the LED on the Starter Package Plus.
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