We are going to move. As a result, in the week of 23 to 27 May 2022, we may be more difficult to reach. Apologies for the inconvenience.

E-Connect

Transferring system

2nd Hand system

You have bought a second-hand E-Trailer system and want to install it in your camping vehicle? Chances are, the system is still registered to the previous owner. More information can be found on the page about purchasing 2nd hand system.

Own system

Do you want to transfer your own system to a new caravan or motorhome? This is very simple. Please follow the next steps:

  1. Remove the E-Connect from your old vehicle
  2. Mount the E-Connect into your new vehicle and connect it to the battery again
  3. Login to your account in the E-Trailer app and connect to the E-Connect
  4. You will still see all modules in your account. They are still linked to your E-Connect, they just need to be recalibrated
  5. Mount & install all modules you want to take with you.
  6. Finally, you may need to recalibrate some modules. Below is an overview of the modules and how to reset them.

Resetting modules

E-Gaslevel
Go to settings and click Unlink all sensors and install again. Then follow the steps in the app.
For the specific settings, see the E-Gaslevel settings page.

E-Level
Go to settings and click on Calibrate E-Level. Then follow the steps in the app.
For specific settings, see the E-Level settings page.

E-Load
Go to settings and click Unlink all sensors and install again. Then follow the steps in the app.
For specific settings, see the E-Load settings page.

E-Pressure
Go to settings and click Unlink all sensors and install again. Then follow the steps in the app.
For specific settings, see the E-Pressure settings page.

E-Switch
Go to settings and click Unlink all sensors and install again. Then follow the steps in the app.
For specific settings, see the E-Switch settings page.

E-Temperature
Turn off your E-Temperature(s). Go to settings and click Remove all sensors. You will be taken back into the calibration process immediately after removal.
For specific settings, see the E-Temperature settings page.

E-Volt
You can adjust the battery information in the settings, Battery tab. To do so, click on Edit.
For specific settings, see the E-Volt settings page.

E-Waterlevel
Go to settings and click Unlink all sensors and install again. Then follow the steps in the app.
For specific settings, see the E-Waterlevel settings page.

Replace defect E-Connect

A defective E-Connect can as yet only be exchanged in the app by a dealer or E-Trailer. Please contact your dealer or E-Trailer.

After the E-Connect has been exchanged in the app by your dealer or E-Trailer, the following must be done when connecting the new E-Connect:

  1. Insert the new E-Connect and reconnect it to the battery.
  2. Follow the next steps in the app:
    • Open the app, go to general settings and log out.
    • Close the app completely, including in the background.
    • Restart the app and log in again.
      It is also possible to remove and reinstall the app completely. This immediately installs the latest version of the app.
  3. The E-Connect is now activated in your account.

Then all the modules that you have installed in your caravan must be reconnected. Do this as described in Transferring system.