We are going to move. As a result, in the week of 23 to 27 May 2022, we may be more difficult to reach. Apologies for the inconvenience.


Update E-Connect

We regularly release updates for the software on the E-Connect. Before you travel, it is a good idea to check that everything is up to date.

For the E-Connect, do as follows:

  1. Make sure your phone is fully charged
  2. Make sure your phone is connected to the internet (via WiFi or 3,4 or 5G)
  3. Ensure that your phone is connected to the E-Connect via Bluetooth (the BT logo is constantly lit at the bottom of the app)
  4. Hold your phone as close as possible to the E-Connect for the best connection
  5. Open the app on your phone
  6. Go to General settings
  7. Click on Check for updates
    • The phone checks for updates. If this is the case, a pop-up will appear indicating how many updates are ready to be installed
  8. If there is an update ready, click install
    • It can sometimes take several minutes for an update to be received. Check if the progress bar fills up slowly
  9. Wait until the app indicates that the update has been installed! Click on Continue
  10. Click on Check for updates again. There may be more updates available.
  11. When all updates are installed, your system will indicate that it is up to date

Updating does not work immediately

It may be that the internet or Bluetooth connection to your phone has been unstable. Then an update may fail. You can try the following:

  1. Restart E-Connect. Disconnect the E-Connect, wait a minute and connect the power again. Then click on Check for updates again
  2. Log out of the app, close it completely and restart it and log in again

Update app

Check in the Google Play or App Store that you have the latest version of the app installed on your phone or tablet. More information can be found on the App page.