{"id":16733,"date":"2024-05-14T07:49:21","date_gmt":"2024-05-14T07:49:21","guid":{"rendered":"https:\/\/support.e-trailer.nl\/?page_id=16733"},"modified":"2026-04-15T13:48:07","modified_gmt":"2026-04-15T13:48:07","slug":"system-status","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/en\/system-status\/","title":{"rendered":"System status"},"content":{"rendered":"\t\t
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System status<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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This page lists identified problems in our system. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Current issues<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Starter Package Plus: unable to update<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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12 March 2026<\/span><\/p>

Firmware has been released for the Starter Package Plus. We have noticed that some systems are unable to update properly. If you encounter any problems, please do not hesitate to contact <\/a>us. Then we can look for a solution together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Resolved<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Starter Package Plus: data does not renew<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Update 15 April 2026<\/span><\/strong><\/p>

14 April 2026<\/span><\/p>

These issues have been resolved with Firmware update 2.0.26. This update will be installed automatically by your Starterpackage Plus. <\/p>

Don\u2019t forget to update your app on Google Play or the App Store as well. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Starter Package Plus: Track&Trace location is not correct\/E-Level gives strange values<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Update: 19 February 2026<\/strong><\/p>

23 September 2025<\/span><\/p>

These issues have been resolved with Firmware update 2.0.17. This update will be installed automatically by your Starterpackage Plus. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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E-Switch: Battery percentage is not properly indicated<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Update: 19 February 2026<\/strong><\/p>

25 July 2025<\/span><\/p>

Since App update 2.3.054, the E-Switch battery display is correct again.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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iOS: high battery usage app in background<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Update: 19 February 2026<\/strong><\/p>

25 April 2025<\/span><\/p>

We have updated the E-Trailer App and the firmware on the Starterpackage Plus. From App version 2.3.054 and Firmware version 2.0.17 onwards, power consumption has been drastically reduced.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Subscription not activated \/ Subscription server failure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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26 May 26 2025<\/span><\/p>

The connection to the subscription server has been restored and the subscriptions have been activated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Android: E-Trailer app icon wrong<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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14 march 2025<\/span><\/p>

Since update 2.2.113 on Android, the App icon is no longer the familiar E-Trailer Logo. After an app update, this was fixed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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E-Volt - does not update via internet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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14 August 2024<\/span><\/p>

The E-Volt correctly shows updates over the Internet again. Should this not be the case for you. Please check whether an update for the App is available in the Google Playstore or Apple Appstore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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E-TrackTrace \/ E-Movement - no push notifications if app is disabled<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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19 September 2024<\/span>
The push notifications have been restored. If you have indicated in the modules, that you want to receive the push notifications, please do the following:<\/p>

  1. Log out of the E-Trailer app<\/li>
  2. Close the app completely<\/li>
  3. If necessary, check the Google Play or App Store to see if a newer version of the app is available. If so, install it. <\/li>
  4. Restart the app and log in. You will now receive notifications even when the app is not active. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Starter Package Plus - reading modules via the internet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    30 July 2024<\/span>
    We update our app. From 30 July, other modules can also be read over the internet. For the optimal experience of our products, please complete the following steps:<\/p>

    1. Update the E-Trailer app in the Google Play or App Store (at least version 2.1.305)<\/li>
    2. Make sure you have a stable internet connection<\/li>
    3. If you have updated the app, you should also update your Starter Pack Plus. Please note: this must be done after <\/span> the app update, otherwise it will go wrong!<\/strong><\/li>
    4. Log into the app and go to the Starter Package Plus and under General, click the Update Firmware button<\/li>
    5. Wait until the entire update is complete and you get a green tick to continue. The latest version of the software for the Starter Package Plus is v1.24.304.<\/li><\/ol>

      If you now reconnect to your system the E-Track&Trace should work again .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      E-Track&Trace - cannot activate module<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Update 30 July 2024 – with the release of the latest app, these issues have been fixed.<\/b><\/span><\/p>

      18 April 2024<\/span>
      There is currently an issue for iPhone Pro users when activating E-Track&Trace. ‘Next’ cannot be clicked when E-Track&Trace is activated. We are currently manually checking daily for subscriptions that have not been processed and processing them manually. Normally this will be within 24 hours, except when a subscription is taken out on weekends or public holidays. Then it may take a little longer. We are working on a solution.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      E-Switch - values do not update properly<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Update 30 July 2024 – with the release of the latest app, these issues have been fixed.<\/span>
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      18 April 2024<\/span>
      The latest app found that the E-Switch values are not always displayed correctly. We are working on a solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCall\/WhatsApp us\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

      \n\t\t\t\t\t\tMon-Fri 10:00 a.m.-4:00 p.m.\nClosed on weekends and national holidays. Also available via WhatsApp.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCan't work it out?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

      \n\t\t\t\t\t\tYou can reach us by sending a message via the contact form. We will reply within 3 working days.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      System status This page lists identified problems in our system. Current issues Starter Package Plus: unable to update 12 March 2026 Firmware has been released for the Starter Package Plus. We have noticed that some systems are unable to update properly. If you encounter any problems, please do not hesitate to contact us. Then we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-16733","page","type-page","status-publish","hentry"],"yoast_head":"\nSystem status - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/en\/system-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"System status - Support\" \/>\n<meta property=\"og:description\" content=\"System status This page lists identified problems in our system. Current issues Starter Package Plus: unable to update 12 March 2026 Firmware has been released for the Starter Package Plus. We have noticed that some systems are unable to update properly. If you encounter any problems, please do not hesitate to contact us. Then we […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.e-trailer.nl\/en\/system-status\/\" \/>\n<meta property=\"og:site_name\" content=\"Support\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-15T13:48:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"21 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/system-status\\\/\",\"url\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/system-status\\\/\",\"name\":\"System status - Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/#website\"},\"datePublished\":\"2024-05-14T07:49:21+00:00\",\"dateModified\":\"2026-04-15T13:48:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/system-status\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/system-status\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/system-status\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"System status\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/\",\"name\":\"Support\",\"description\":\"Ondersteuning van de E-Trailer producten\",\"publisher\":{\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/#organization\",\"name\":\"Support\",\"url\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/support.e-trailer.nl\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/cropped-Horizontal_logo_grey.png\",\"contentUrl\":\"https:\\\/\\\/support.e-trailer.nl\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/cropped-Horizontal_logo_grey.png\",\"width\":1022,\"height\":328,\"caption\":\"Support\"},\"image\":{\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"System status - Support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.e-trailer.nl\/en\/system-status\/","og_locale":"en_US","og_type":"article","og_title":"System status - Support","og_description":"System status This page lists identified problems in our system. Current issues Starter Package Plus: unable to update 12 March 2026 Firmware has been released for the Starter Package Plus. We have noticed that some systems are unable to update properly. If you encounter any problems, please do not hesitate to contact us. 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