{"id":7518,"date":"2022-01-07T15:10:35","date_gmt":"2022-01-07T15:10:35","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-gaslevel\/support\/"},"modified":"2024-05-21T08:52:42","modified_gmt":"2024-05-21T08:52:42","slug":"e-gaslevel-support","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7518\" class=\"elementor elementor-7518 elementor-2009\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4291989b\" data-id=\"4291989b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2865c9f4 elementor-widget elementor-widget-image\" data-id=\"2865c9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/2021\/06\/E-Gaslevel.png\" class=\"attachment-thumbnail size-thumbnail wp-image-7119\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f85ae50\" data-id=\"2f85ae50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd634b6 elementor-widget elementor-widget-heading\" data-id=\"1fd634b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Gaslevel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913c9bf elementor-widget elementor-widget-text-editor\" data-id=\"2913c9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/support.e-trailer.nl\/en\/\"><span style=\"text-decoration: underline;\">Other product<\/span><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3bfb3c elementor-widget elementor-widget-breadcrumbs\" data-id=\"1d3bfb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/support.e-trailer.nl\/en\/__trashed\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11b18c3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"11b18c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a88ef7a\" data-id=\"a88ef7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf6d0f8 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"cf6d0f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-cf6d0f8\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7718\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/\" class=\"elementor-item menu-link\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7721\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/\" class=\"elementor-item menu-link\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7720\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-connection\/\" class=\"elementor-item menu-link\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7724\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-settings\/\" class=\"elementor-item menu-link\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7725\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-values\/\" class=\"elementor-item menu-link\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7719\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-battery\/\" class=\"elementor-item menu-link\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7722\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-maintenance\/\" class=\"elementor-item menu-link\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7723\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-product-information\/\" class=\"elementor-item menu-link\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-cf6d0f8\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7718\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7721\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7720\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-connection\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7724\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-settings\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7725\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-values\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7719\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-battery\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7722\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-maintenance\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7723\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-product-information\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba52544 elementor-widget elementor-widget-text-editor\" data-id=\"ba52544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Help with E-Gaslevel module<\/h2>\n<p>The E-Gaslevel module is a magnetic module and is suitable for most steel gas cylinders without float or internal measuring mechanism. With the help of an adapter, the module can also be used on aluminium gas cylinders. It is <strong><u>NOT<\/u><\/strong> possible to use the module on plastic gas cylinders. <br \/>We have published a <a href=\"https:\/\/e-trailer.nl\/wp-content\/uploads\/2022\/01\/2022-01-19-Gasbottle-Database-1.pdf\" target=\"_blank\" rel=\"noopener\">list<\/a> of gas cylinders that we have tested. In this list you can find the brands and types of gas cylinders and whether they are available in the app.<\/p>\n<p>Do you need help installing the E-Gaslevel, changing the battery or are you having problems reading the values? Click on one of the topics in the menu, or select one of the options below:<\/p>\n<h4>Mounting instructions<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/\">I have 1 gas cylinder<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/#meersensoren\">I have 2 gas cylinders<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-battery\/\">Battery type and replacing<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-disconnect\/#vervangen\">My E-Gaslevel is being replaced, what should I do?<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/#adapter\">I have an aluminium gas cylinder<\/a><\/li>\n<\/ul>\n<h4>Malfunctions<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/#QR-code\">QR code scanning not possible<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-connection\/\">Cannot connect<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-values\/\">I do not see any gas level<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-values\/#modus\">The values are not correct<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-values\/\">Your data is not accurate<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/#reset\">Reset module<\/a><\/li>\n<\/ul>\n<h4>Settings<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-settings\/#meldingen\">I want to turn the notifications off or on<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-settings\/\" target=\"_blank\" rel=\"noopener\">I want to put the E-Gaslevel in fast or slow mode<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/#gasfles\">I can&#8217;t find my type of gas cylinder in the app<\/a><\/li>\n<\/ul>\n<h4>Problems with your system?<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-app\/#feedback\">Send feedback from the app<\/a><\/li>\n<li><a href=\"https:\/\/support.e-trailer.nl\/en\/faq\/\">FAQ <\/a><\/li>\n<\/ul>\n<div>If your questions are not answered here, please <a style=\"background-color: #ffffff;\" href=\"https:\/\/support.e-trailer.nl\/en\/contact\/\">contact<\/a> us.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Gaslevel Other product Help with E-Gaslevel module The E-Gaslevel module is a magnetic module and is suitable for most steel gas cylinders without float or internal measuring mechanism. With the help of an adapter, the module can also be used on aluminium gas cylinders. It is NOT possible to use the module on plastic gas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7513,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7518","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Support\" \/>\n<meta property=\"og:description\" content=\"E-Gaslevel Other product Help with E-Gaslevel module The E-Gaslevel module is a magnetic module and is suitable for most steel gas cylinders without float or internal measuring mechanism. With the help of an adapter, the module can also be used on aluminium gas cylinders. 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