{"id":7540,"date":"2022-01-07T16:11:18","date_gmt":"2022-01-07T16:11:18","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-gaslevel\/support\/connection\/"},"modified":"2026-08-25T12:53:55","modified_gmt":"2026-08-25T12:53:55","slug":"e-gaslevel-connection","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-connection\/","title":{"rendered":"Connection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7540\" class=\"elementor elementor-7540 elementor-2033\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4291989b\" data-id=\"4291989b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2865c9f4 elementor-widget elementor-widget-image\" data-id=\"2865c9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/2021\/06\/E-Gaslevel.png\" class=\"attachment-thumbnail size-thumbnail wp-image-7119\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f85ae50\" data-id=\"2f85ae50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd634b6 elementor-widget elementor-widget-heading\" data-id=\"1fd634b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Gaslevel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913c9bf elementor-widget elementor-widget-text-editor\" data-id=\"2913c9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/support.e-trailer.nl\/en\/\"><span style=\"text-decoration: underline\">Other product<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3bfb3c elementor-widget elementor-widget-breadcrumbs\" data-id=\"1d3bfb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/support.e-trailer.nl\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11b18c3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"11b18c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a88ef7a\" data-id=\"a88ef7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8e47bf elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e47bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e47bf\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7718\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/\" class=\"elementor-item menu-link\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7721\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/\" class=\"elementor-item menu-link\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7720\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-connection\/\" class=\"elementor-item menu-link\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7724\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-settings\/\" class=\"elementor-item menu-link\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7725\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-values\/\" class=\"elementor-item menu-link\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7719\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-battery\/\" class=\"elementor-item menu-link\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7722\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-maintenance\/\" class=\"elementor-item menu-link\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7723\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-product-information\/\" class=\"elementor-item menu-link\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e47bf\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7718\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7721\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7720\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-connection\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7724\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-settings\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7725\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-values\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7719\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-battery\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7722\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-maintenance\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7723\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-product-information\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Problems connecting<\/h2><p>Our very first question is: in addition to an E-Gaslevel, have you also purchased the Starter Package? This is because without the Starter Package, our system and therefore the E-Gaslevel will not work. More information about our system and how it works can be found on our <a href=\"https:\/\/e-trailer.nl\/hoe-werkt-het\/#meer-informatie\">website<\/a>.  <\/p><h3>I can\u2019t connect<\/h3><p>Check the following general points:<\/p><ul><li>Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter Package.<\/li><li>Is the Starter Package powered (wires connected, switch on, fuse not broken)? Check the <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-basic\/starter-package-basic-support\/starter-package-basic-installation\/#LED\">LED<\/a> light on or inside the main module.<\/li><li>Does the battery still have enough voltage? The main module switches off below 10.8V. Charge the battery and try again.<\/li><li>Is Bluetooth enabled on the phone? (Android: is the pairing request accepted)?<\/li><li>Are you connected to the Internet (WiFi or 4 or 5G)?<\/li><li>Is no one else connected to this system via Bluetooth?<\/li><li>Has the Starter Package been updated recently? Then it is advisable to switch it off and on again.<\/li><\/ul><p>If you install a new E-Gaslevel, it may be that the old E-Gaslevel is still linked to your account. Or if you have bought a second-hand E-Gaslevel, the QR code may still be linked to the previous owner\u2019s account. Read <a href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-disconnect\/\">here<\/a> what you can do in these cases.<\/p><p>If all this is in order, there are also sensor-specific checkpoints:<\/p><ol><li>Is the E-Gaslevel correctly placed under the cylinder and does the black rubber press against the cylinder (see also <a href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-installation\/#vinden\">E-Gaslevel cannot be found<\/a>).<\/li><li>Is the battery still strong enough (3V)?<br>In the settings of the specific E-Gaslevel, there is a battery icon at the top with a percentage next to it.<br>When the module is in fast mode, it will send out a signal more often and the battery will run down faster. Check <a href=\"https:\/\/support.e-trailer.nl\/producten\/e-gaslevel\/e-gaslevel-help\/e-gaslevel-waardes\/#modus\">here<\/a> how to adjust the mode.<br>See <a href=\"https:\/\/support.e-trailer.nl\/producten\/e-gaslevel\/e-gaslevel-help\/e-gaslevel-batterij-vervangen\/\">here<\/a> how to replace the batteries.<\/li><li>If the main module is connected to an RV starter battery, then battery will spike when starting the engine. This will cause the module to reboot itself and it may take some time to reconnect to sensors.<\/li><li>If necessary, turn off the Starter Package, wait a few seconds and then turn it on again.<\/li><li>Finally, close the app completely (also in the background) and restart it.<\/li><\/ol><div>If after all these checks the connection still fails, please send <a style=\"background-color: #ffffff\" href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-app\/#feedback\">feedback<\/a> to our Customer Support department via the app. We may be able to see in it exactly what is happening. <span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">We will then contact you to discuss and solve the problem.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Gaslevel Other product Problems connecting Our very first question is: in addition to an E-Gaslevel, have you also purchased the Starter Package? This is because without the Starter Package, our system and therefore the E-Gaslevel will not work. More information about our system and how it works can be found on our website. I can\u2019t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7518,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7540","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Connection - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/en\/e-gaslevel\/e-gaslevel-support\/e-gaslevel-connection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connection - Support\" \/>\n<meta property=\"og:description\" content=\"E-Gaslevel Other product Problems connecting Our very first question is: in addition to an E-Gaslevel, have you also purchased the Starter Package? 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