{"id":7860,"date":"2022-01-10T11:32:56","date_gmt":"2022-01-10T11:32:56","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-load\/e-load-help\/e-load-installation\/"},"modified":"2026-03-12T11:14:38","modified_gmt":"2026-03-12T11:14:38","slug":"e-load-installation","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-installation\/","title":{"rendered":"E-Load Installation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7860\" class=\"elementor elementor-7860 elementor-3690\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4291989b\" data-id=\"4291989b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2865c9f4 elementor-widget elementor-widget-image\" data-id=\"2865c9f4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/2021\/06\/E-Load.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2270\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f85ae50\" data-id=\"2f85ae50\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd634b6 elementor-widget elementor-widget-heading\" data-id=\"1fd634b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Load<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913c9bf elementor-widget elementor-widget-text-editor\" data-id=\"2913c9bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/support.e-trailer.nl\/en\/\"><span style=\"text-decoration: underline;\">Other product<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3bfb3c elementor-widget elementor-widget-breadcrumbs\" data-id=\"1d3bfb3c\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/support.e-trailer.nl\/en\/__trashed\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11b18c3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"11b18c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a88ef7a\" data-id=\"a88ef7a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72fde9d elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"72fde9d\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-72fde9d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7953\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/\" class=\"elementor-item menu-link\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7960\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-installation\/\" class=\"elementor-item menu-link\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7959\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-connection\/\" class=\"elementor-item menu-link\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7958\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-settings\/\" class=\"elementor-item menu-link\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7957\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-values\/\" class=\"elementor-item menu-link\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7956\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-battery\/\" class=\"elementor-item menu-link\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7955\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-maintenance\/\" class=\"elementor-item menu-link\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7954\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-product-information\/\" class=\"elementor-item menu-link\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-72fde9d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7953\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7960\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7959\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-connection\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7958\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-settings\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7957\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-values\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7956\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-battery\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7955\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-maintenance\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7954\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-product-information\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Mounting and installation<\/h2><p>Before installing, it is important to check the Bluetooth range of the Starter Package. The signal can travel up to 10m if it is not obstructed. Once the sensors are outside the caravan (E-Pressure, E-Gaslevel, E-Load), it is important to check that the main module is mounted in the right place in the vehicle. Read more about this on the installation page of the Starter Package <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-basic\/starter-package-basic-support\/starter-package-basic-installation\/\">Basic<\/a> or <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-plus\/starter-package-plus-support\/starter-package-plus-mounting-installation\/\">Plus<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91aca98 elementor-widget elementor-widget-image\" data-id=\"91aca98\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/elementor\/thumbs\/E-Load-installatie-p9c3m4m1uf92ytgh4iuogf4ag8we5eu1gix1gn60pg.jpg\" title=\"E-Load installatie\" alt=\"E-Load installatie\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e9a41b elementor-widget elementor-widget-text-editor\" data-id=\"8e9a41b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Steps<\/h3><ol><li>Open the E-Trailer app and log in with your account.<\/li><li>Make sure that Bluetooth on the smartphone is on and that you have a stable internet connection.<\/li><li>Connect to the Starter Package.<\/li><li>Always check for updates for your system. Click here for more information on Updating the Starter Package <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-basic\/starter-package-basic-support\/starter-package-basic-updating\/\">Basic<\/a> or <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-plus\/starter-package-plus-support\/starter-package-plus-updating\/\">Plus<\/a>.<\/li><li>Open the cardboard packaging of the E-Load and take out the white QR-Code card. This is on the side of the cardboard sleeve.<\/li><li>Remove the cover on top of the plastic housing. It contains the battery. <\/li><li>Remove the pull tag from the battery. A green LED will flash around the button. <\/li><li>Replace the cover and screw down carefully. <\/li><li>Place your caravan on the car&#8217;s tow ball.<\/li><li>Remove the old nose wheel from the drawbar and install the E-Load:<br>A) by inserting the crank through the hole in the drawbar, or<br>B) by taking the 2 parts completely apart. You insert the tube with the crank through the hole in the drawbar and slide it over the part with the wheel. Please note that this part is greasy. Do not wipe off the grease, this will ensure smooth running again.<\/li><li>Remove your caravan from the drawbar and let it rest on the nose wheel.<\/li><li>In the app, click on &#8216;+&#8217; at the bottom right to add the module.<\/li><li>Follow the steps as indicated in the app.<br><strong>Note: Do not forget to switch on the E-Load when you want to calibrate!<\/strong><\/li><\/ol><div>Do you have a caravan with a double axle? If during the calibration process you are asked to enter the distance between the E-Load and the caravan axle, take the measurement exactly between the 2 axles\/wheels and the E-Load. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d34e5c elementor-widget elementor-widget-menu-anchor\" data-id=\"3d34e5c\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"QRcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959f16d elementor-widget elementor-widget-text-editor\" data-id=\"959f16d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>There is something wrong with the QR code<\/h3><h4>Can&#8217;t scan the QR code?<\/h4><p>It may be that you have not yet authorised the E-Trailer app to use the phone&#8217;s camera. Turn on this permission on your phone.<\/p><h4>You receive the message QR code invalid?<\/h4><p>You have scanned the QR code to add your product in the app and you get a notification that something went wrong. There may be a few reasons for this:<\/p><ol><li>You have already scanned your QR code. Then the module is has already been added to your account. Go to the main screen of the app.<br>Is your module in there? Then click on it and follow the calibration steps.<\/li><li>If you want to reinstall your modules, you do not need to scan your QR code again. Then go to the module settings and click <span style=\"text-decoration: underline;\"><em>Reinstall <\/em><\/span>in the Sensors tab.<\/li><li>The QR code is not known in the database. At that point you <a href=\"https:\/\/support.e-trailer.nl\/en\/contact\/\">contact<\/a> us.<\/li><li>If you bought your system second hand, the module may still be in the previous owner&#8217;s account. In that case, please <a href=\"https:\/\/support.e-trailer.nl\/en\/contact\/\">contact<\/a> us.<\/li><\/ol><h4>Update software<\/h4><p>You may need to update the software on the main module or your app may be outdated. See how to update your system on the page about Updating the Starter Package <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-basic\/starter-package-basic-support\/starter-package-basic-updating\/\">Basic<\/a> or <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-plus\/starter-package-plus-support\/starter-package-plus-updating\/\">Plus<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f6545 elementor-widget elementor-widget-menu-anchor\" data-id=\"c4f6545\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"reset\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb7a142 elementor-widget elementor-widget-text-editor\" data-id=\"cb7a142\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Reset &amp; recalibrate<\/h3>\n<p>If you see strange values, you can reset the E-Load as follows. You do not need a QR code!<\/p>\n<ol>\n<li>Make sure you are connected to the system via Bluetooth.<\/li>\n<li>Go to settings of the E-Load module.<\/li>\n<li>In the Sensors tab, click&nbsp;<span style=\"text-decoration: underline;\"><em>Reinstall<\/em><\/span>.<\/li>\n<li>Then follow the steps in the app.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Load Other product Mounting and installation Before installing, it is important to check the Bluetooth range of the Starter Package. The signal can travel up to 10m if it is not obstructed. Once the sensors are outside the caravan (E-Pressure, E-Gaslevel, E-Load), it is important to check that the main module is mounted in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7852,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7860","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>E-Load Installation - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-installation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Load Installation - Support\" \/>\n<meta property=\"og:description\" content=\"E-Load Other product Mounting and installation Before installing, it is important to check the Bluetooth range of the Starter Package. The signal can travel up to 10m if it is not obstructed. 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