{"id":7870,"date":"2022-01-10T12:05:08","date_gmt":"2022-01-10T12:05:08","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-load\/e-load-help\/e-load-connection\/"},"modified":"2026-08-25T12:57:55","modified_gmt":"2026-08-25T12:57:55","slug":"e-load-connection","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-connection\/","title":{"rendered":"E-Load Connection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7870\" class=\"elementor elementor-7870 elementor-3686\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4291989b\" data-id=\"4291989b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2865c9f4 elementor-widget elementor-widget-image\" data-id=\"2865c9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/2021\/06\/E-Load.png\" class=\"attachment-thumbnail size-thumbnail wp-image-7123\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f85ae50\" data-id=\"2f85ae50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd634b6 elementor-widget elementor-widget-heading\" data-id=\"1fd634b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Load<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913c9bf elementor-widget elementor-widget-text-editor\" data-id=\"2913c9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/support.e-trailer.nl\/en\/\"><span style=\"text-decoration: underline;\">Other product<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3bfb3c elementor-widget elementor-widget-breadcrumbs\" data-id=\"1d3bfb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/support.e-trailer.nl\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11b18c3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"11b18c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a88ef7a\" data-id=\"a88ef7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab78e88 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"ab78e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-ab78e88\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7953\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/\" class=\"elementor-item menu-link\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7960\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-installation\/\" class=\"elementor-item menu-link\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7959\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-connection\/\" class=\"elementor-item menu-link\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7958\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-settings\/\" class=\"elementor-item menu-link\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7957\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-values\/\" class=\"elementor-item menu-link\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7956\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-battery\/\" class=\"elementor-item menu-link\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7955\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-maintenance\/\" class=\"elementor-item menu-link\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7954\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-product-information\/\" class=\"elementor-item menu-link\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-ab78e88\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7953\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7960\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7959\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-connection\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7958\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-settings\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7957\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-values\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7956\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-battery\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7955\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-maintenance\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7954\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-product-information\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Problems connecting<\/h2><h3>I can\u2019t connect<\/h3><p>Check the following general points:<\/p><ul><li>Did you remove the pull-tag (tab) at the battery before mounting the E-Load? <\/li><li>Is the E-Load switched on? Check that the LED around the button is lit.<\/li><li>Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter Package.<\/li><li>Is the Starter Package powered (wires connected, switch on, fuse not broken)? Check the <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-basic\/starter-package-basic-support\/starter-package-basic-installation\/#LED\">LED<\/a> light on or inside the main module.<\/li><li>Does the battery still have enough voltage? The main module switches off below 10.8V. Charge the battery and try again.<\/li><li>Is Bluetooth enabled on the phone? (Android: is the pairing request accepted)?<\/li><li>Are you connected to the Internet (WiFi or 4 or 5G)?<\/li><li>Is no one else connected to this system via Bluetooth?<\/li><li>Has the Starter Package been updated recently? Then it is advisable to switch it off and on again.<\/li><\/ul><p>If you install a replacement E-Load, it may be that the old E-Load is still linked to your account. Or if you have bought a second-hand E-Load, the QR code may still be linked to the previous owner\u2019s account. Read <a href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-disconnect\/\">here<\/a> what you can do in these cases.<\/p><p>If all this is in order, there are also sensor-specific checkpoints:<\/p><ol><li>Is the battery still strong enough (3V)?<br>Test the battery by pressing the button and see if the LED lights up. Only then can you see the % of the battery in the app. If the light is not on, the app shows 10% by default. Find out <a href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-battery\/\">here<\/a> how to replace the batteries.<\/li><li>If the main module is connected to an RV starter battery, then battery will spike when starting the engine. This will cause the module to reboot itself and it may take some time to reconnect to sensors.<\/li><li>If necessary, turn off the Starter Package, wait a few seconds and then turn it on again.<\/li><li>Finally, close the app completely (also in the background) and restart it.<\/li><\/ol><div>If after all these checks the connection still fails, please send <a style=\"background-color: #ffffff;\" href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-app\/#feedback\">feedback<\/a> to our Customer Support department via the app. We may be able to see in it exactly what is happening. <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">We will then contact you to discuss and solve the problem.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Load Other product Problems connecting I can\u2019t connect Check the following general points: Did you remove the pull-tag (tab) at the battery before mounting the E-Load? Is the E-Load switched on? Check that the LED around the button is lit. Make sure there is a maximum distance of 10 metres between phone and Starter Package [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7852,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7870","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-Load Connection - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-connection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Load Connection - Support\" \/>\n<meta property=\"og:description\" content=\"E-Load Other product Problems connecting I can\u2019t connect Check the following general points: Did you remove the pull-tag (tab) at the battery before mounting the E-Load? Is the E-Load switched on? Check that the LED around the button is lit. Make sure there is a maximum distance of 10 metres between phone and Starter Package [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.e-trailer.nl\/en\/e-load\/e-load-support\/e-load-connection\/\" \/>\n<meta property=\"og:site_name\" content=\"Support\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T12:57:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/2021\/06\/E-Load.png\" \/>\n\t<meta property=\"og:image:width\" content=\"72\" \/>\n\t<meta property=\"og:image:height\" content=\"72\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/e-load\\\/e-load-support\\\/e-load-connection\\\/\",\"url\":\"https:\\\/\\\/support.e-trailer.nl\\\/en\\\/e-load\\\/e-load-support\\\/e-load-connection\\\/\",\"name\":\"E-Load Connection - 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Is the E-Load switched on? Check that the LED around the button is lit. 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