{"id":8308,"date":"2022-01-12T09:55:49","date_gmt":"2022-01-12T09:55:49","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-temperature\/e-temperature-support\/e-temperature-connection\/"},"modified":"2026-08-25T13:04:05","modified_gmt":"2026-08-25T13:04:05","slug":"e-temperature-connection","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-connection\/","title":{"rendered":"E-Temperature Connection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8308\" class=\"elementor elementor-8308 elementor-5054\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" 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menu-item-type-post_type menu-item-object-page menu-item-8356\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-connection\/\" class=\"elementor-item menu-link\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8355\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-settings\/\" class=\"elementor-item menu-link\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8354\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-values\/\" class=\"elementor-item menu-link\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8353\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-battery\/\" class=\"elementor-item menu-link\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8352\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-maintenance\/\" class=\"elementor-item menu-link\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8351\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-product-information\/\" class=\"elementor-item menu-link\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown 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menu-item-8355\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-settings\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8354\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-values\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8353\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-battery\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8352\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-maintenance\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8351\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-product-information\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Problems connecting<\/h2><h3>I can\u2019t connect<\/h3><p>Check the following general points:<\/p><ul><li>Switch on the E-Temperature by pressing the button on the back for 3 sec. Press and hold (LED = green)<\/li><li style=\"font-size: 18px;\">Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter Package.<\/li><li style=\"font-size: 18px;\">Is the Starter Package powered (wires connected, switch on, fuse not broken)? Check the <a style=\"font-size: 18px; font-style: normal; font-weight: 400; color: #3a3a3a;\" href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-basic\/starter-package-basic-support\/starter-package-basic-installation\/#LED\">LED <\/a>light on or inside the main module.<\/li><li style=\"font-size: 18px;\">Does the battery still have enough voltage? The main module switches off below 10.8V. Charge the battery and try again.<\/li><li>Is Bluetooth enabled on the phone? (Android: is the pairing request accepted)?<\/li><li>Are you connected to the Internet (WiFi or 4 or 5G)?<\/li><li style=\"font-size: 18px;\">Is no one else connected to this system via Bluetooth?<\/li><li style=\"font-size: 18px;\">Has the Starter Package been updated recently? Then it is advisable to switch it off and on again.<\/li><\/ul><p>Or if you have bought a second-hand E-Temperature, the QR code may still be linked to the previous owner\u2019s account. Read <a href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-disconnect\/\">here<\/a> what you can do in these cases.<\/p><p>If all this is in order, there are also sensor-specific checkpoints:<\/p><ol><li>Is the battery still strong enough (3V)?<br>Test the battery by pressing the button on the back of the sensor for 3 seconds. If the LED lights up (red = off, green = on), the battery is still good. Find out <a href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-battery\/\">here<\/a> how to replace the batteries.<\/li><li style=\"font-size: 18px;\">If the main module is connected to an RV starter battery, then battery will spike when starting the engine. This will cause the module to reboot itself and it may take some time to reconnect to sensors.<\/li><li style=\"font-size: 18px;\">If necessary, turn off the Starter Package, wait a few seconds and then turn it on again.<\/li><li>Finally, close the app completely (also in the background) and restart it.<\/li><\/ol><div>If after all these checks the connection still fails, please send <a style=\"background-color: #ffffff;\" href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-app\/#feedback\">feedback<\/a> to our Customer Support department via the app. We may be able to see in it exactly what is happening. <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">We will then contact you to discuss and solve the problem.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Temperature Other product Problems connecting I can\u2019t connect Check the following general points: Switch on the E-Temperature by pressing the button on the back for 3 sec. Press and hold (LED = green) Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8302,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8308","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-Temperature Connection - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/en\/e-temperature\/e-temperature-support\/e-temperature-connection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Temperature Connection - Support\" \/>\n<meta property=\"og:description\" content=\"E-Temperature Other product Problems connecting I can\u2019t connect Check the following general points: Switch on the E-Temperature by pressing the button on the back for 3 sec. 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