{"id":8563,"date":"2022-01-12T12:14:02","date_gmt":"2022-01-12T12:14:02","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-connection\/"},"modified":"2026-08-25T13:10:24","modified_gmt":"2026-08-25T13:10:24","slug":"e-waterlevel-connection","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-connection\/","title":{"rendered":"E-Waterlevel Connection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8563\" class=\"elementor elementor-8563 elementor-4104\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" 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\/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f85ae50\" data-id=\"2f85ae50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd634b6 elementor-widget elementor-widget-heading\" data-id=\"1fd634b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Waterlevel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913c9bf elementor-widget elementor-widget-text-editor\" data-id=\"2913c9bf\" data-element_type=\"widget\" data-e-type=\"widget\" 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menu-item-type-post_type menu-item-object-page menu-item-8616\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-connection\/\" class=\"elementor-item menu-link\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8615\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-settings\/\" class=\"elementor-item menu-link\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8614\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-values\/\" class=\"elementor-item menu-link\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8613\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-battery\/\" class=\"elementor-item menu-link\">Battery<\/a><\/li>\n<li class=\"menu-item 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aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-ab78e88\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8610\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8617\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8616\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-connection\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Connection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8615\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-settings\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Settings<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8614\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-values\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8613\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-battery\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Battery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8612\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-maintenance\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8611\"><a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-product-information\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Product information<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Problems connecting<\/h2><h3>I can\u2019t connect<\/h3><p>Check the following general points:<\/p><ul><li>Did you remove the pull-tag (tab) at the battery before mounting the E-Waterlevel. <\/li><li style=\"font-size: 18px;\">Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter Package.<\/li><li style=\"font-size: 18px;\">Is the Starter Package powered (wires connected, switch on, fuse not broken)? Check the <a href=\"https:\/\/support.e-trailer.nl\/en\/starter-package-basic\/starter-package-basic-support\/starter-package-basic-installation\/#LED\">LED<\/a> light on or inside the main module.<\/li><li style=\"font-size: 18px;\">Does the battery still have enough voltage? The main module switches off below 10.8V. Charge the battery and try again.<\/li><li>Is Bluetooth enabled on the phone? (Android: is the pairing request accepted)?<\/li><li>Are you connected to the Internet (WiFi or 4 or 5G)?<\/li><li style=\"font-size: 18px;\">Is no one else connected to this system via Bluetooth?<\/li><li style=\"font-size: 18px;\">Has the Starter Package been updated recently? Then it is advisable to switch it off and on again.<\/li><\/ul><p>If you install a replacement E-Waterlevel, it may be that the old E-Waterlevel is still linked to your account. Or you have bought a second-hand E-Waterlevel, in which case the QR code may still be linked to the account of the previous owner. Read <a href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-disconnect\/\">here<\/a> what you can do in these cases.<\/p><p>If all this is in order, there are also sensor-specific checkpoints:<\/p><ol><li>When you take the battery out of its holder and put it back in after 10 seconds, does an LED light up on the board for a few seconds? Is it possible that the battery is empty? See <a href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-battery\/\">here<\/a> how to replace the batteries.<\/li><li style=\"font-size: 18px;\">If the main module is connected to an RV starter battery, then battery will spike when starting the engine. This will cause the module to reboot itself and it may take some time to reconnect to sensors.<\/li><li style=\"font-size: 18px;\">If necessary, turn off the Starter Package, wait a few seconds and then turn it on again.<\/li><li>Finally, close the app completely (also in the background) and restart it.<\/li><\/ol><div>If after all these checks the connection still fails, please send <a style=\"background-color: #ffffff;\" href=\"https:\/\/support.e-trailer.nl\/en\/other\/other-support\/other-app\/#feedback\">feedback<\/a> to our Customer Support department via the app. We may be able to see in it exactly what is happening. <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">We will then contact you to discuss and solve the problem.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Waterlevel Other product Problems connecting I can\u2019t connect Check the following general points: Did you remove the pull-tag (tab) at the battery before mounting the E-Waterlevel. Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter Package. Is the Starter Package powered (wires [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8536,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8563","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-Waterlevel Connection - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/en\/e-waterlevel\/e-waterlevel-support\/e-waterlevel-connection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Waterlevel Connection - Support\" \/>\n<meta property=\"og:description\" content=\"E-Waterlevel Other product Problems connecting I can\u2019t connect Check the following general points: Did you remove the pull-tag (tab) at the battery before mounting the E-Waterlevel. Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter Package. 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Make sure there is a maximum distance of 10 metres between phone and Starter Package and between the sensors and the Starter Package. 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