{"id":16624,"date":"2024-04-04T14:33:47","date_gmt":"2024-04-04T14:33:47","guid":{"rendered":"https:\/\/support.e-trailer.nl\/e-movement-2\/e-movement-soutien\/e-movement-connecter\/"},"modified":"2026-08-25T13:00:41","modified_gmt":"2026-08-25T13:00:41","slug":"e-movement-connecter","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-connecter\/","title":{"rendered":"E-Movement Connecter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16624\" class=\"elementor elementor-16624 elementor-14570\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303b6f8f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"303b6f8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4291989b\" data-id=\"4291989b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2865c9f4 elementor-widget elementor-widget-image\" data-id=\"2865c9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/support.e-trailer.nl\/wp-content\/uploads\/elementor\/thumbs\/E-MovementLogo-qe586rfwk08mili2oo74agmt71bxgsmhz54blloamo.png\" title=\"E-MovementLogo\" alt=\"E-MovementLogo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f85ae50\" data-id=\"2f85ae50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd634b6 elementor-widget elementor-widget-heading\" data-id=\"1fd634b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Movement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913c9bf elementor-widget elementor-widget-text-editor\" data-id=\"2913c9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/support.e-trailer.nl\/fr\/\"><span style=\"text-decoration: underline\">Autre produit<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3bfb3c elementor-widget elementor-widget-breadcrumbs\" data-id=\"1d3bfb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/support.e-trailer.nl\/fr\/homepage\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11b18c3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"11b18c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a88ef7a\" data-id=\"a88ef7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab78e88 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"ab78e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-ab78e88\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16692\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/\" class=\"elementor-item menu-link\">Soutien<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16689\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-montage-et-installation\/\" class=\"elementor-item menu-link\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16686\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-connecter\/\" class=\"elementor-item menu-link\">Connecter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16690\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-parametres\/\" class=\"elementor-item menu-link\">Param\u00e8tres<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16685\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-valeurs\/\" class=\"elementor-item menu-link\">Valeurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16691\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-remplacement-batterie\/\" class=\"elementor-item menu-link\">Remplacement batterie<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16688\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-maintenance\/\" class=\"elementor-item menu-link\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16687\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-donnees-produit\/\" class=\"elementor-item menu-link\">Donn\u00e9es produit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Permuter le menu\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-ab78e88\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16692\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Soutien<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16689\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-montage-et-installation\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Installation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16686\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-connecter\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Connecter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16690\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-parametres\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Param\u00e8tres<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16685\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-valeurs\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Valeurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16691\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-remplacement-batterie\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Remplacement batterie<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16688\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-maintenance\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Maintenance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16687\"><a href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-donnees-produit\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Donn\u00e9es produit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-69ab57a\" data-id=\"69ab57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c00c4c0 elementor-widget elementor-widget-text-editor\" data-id=\"c00c4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Probl\u00e8mes de connexion<\/h2><h3>Je n&rsquo;arrive pas \u00e0 me connecter<\/h3><p>V\u00e9rifiez les points g\u00e9n\u00e9raux suivants :<\/p><ul><li>Les batteries sont-elles ins\u00e9r\u00e9es et pleines ? <\/li><li style=\"font-size: 18px\">Veillez \u00e0 ce qu&rsquo;il y ait une distance maximale de 10 m\u00e8tres entre le capteur et le Starter Package Plus.<\/li><li>Le Starter Package Plus est-il aliment\u00e9 (fils connect\u00e9s, interrupteur allum\u00e9, fusible non rompu) et la batterie interne est-elle pleine ? V\u00e9rifier le voyant <a href=\"https:\/\/support.e-trailer.nl\/fr\/starter-package-plus\/starter-package-plus-soutien\/starter-package-plus-montage-et-installation\/#LED\">LED<\/a> sur ou \u00e0 l&rsquo;int\u00e9rieur du module principal.<\/li><li>La batterie a-t-elle encore une tension suffisante ? Le module principal s&rsquo;\u00e9teint lorsque la batterie interne est d\u00e9charg\u00e9e et que la tension de la batterie est inf\u00e9rieure \u00e0 10,8 V. Chargez la batterie et r\u00e9essayez.<\/li><li>Le Bluetooth du t\u00e9l\u00e9phone est-il activ\u00e9 ? (Android : la demande d&rsquo;appariement a-t-elle \u00e9t\u00e9 accept\u00e9e) ?<\/li><li>\u00cates-vous connect\u00e9 \u00e0 l&rsquo;internet (WiFi ou 4 ou 5G) ?<\/li><li style=\"font-size: 18px\">Personne d&rsquo;autre n&rsquo;est-il connect\u00e9 \u00e0 ce syst\u00e8me via Bluetooth ?<\/li><li style=\"font-size: 18px\">Le Starter Package Plus a-t-il \u00e9t\u00e9 mis \u00e0 jour r\u00e9cemment ? Il est ensuite conseill\u00e9 de l&rsquo;\u00e9teindre et de le rallumer pendant un certain temps.<\/li><\/ul><p>Si vous avez achet\u00e9 un E-Movement d&rsquo;occasion, le code QR peut encore \u00eatre li\u00e9 au compte de l&rsquo;ancien propri\u00e9taire. D\u00e9couvrez <a href=\"https:\/\/support.e-trailer.nl\/fr\/autres\/autre-soutien\/autre-deconnecter\/\">ici<\/a> ce que vous pouvez faire dans ces cas-l\u00e0.<\/p><p>Si tout cela est correct, il existe \u00e9galement des points de contr\u00f4le sp\u00e9cifiques aux capteurs :<\/p><ol><li>Les batteries sont-elles encore suffisamment charg\u00e9es (1,5 V chacune) ?<\/li><li>Si le module principal est connect\u00e9 \u00e0 une batterie de d\u00e9marrage de v\u00e9hicule de plaisance, la batterie se met en marche lorsque le moteur d\u00e9marre. Le module se r\u00e9initialise alors et la reconnexion avec les capteurs peut prendre un certain temps.<\/li><li style=\"font-size: 18px\">Si n\u00e9cessaire, \u00e9teignez le Starter Package Plus, attendez quelques secondes et rallumez-le.<\/li><li>Enfin, fermez compl\u00e8tement l&rsquo;application (y compris en arri\u00e8re-plan) et red\u00e9marrez-la.<\/li><\/ol><div>Si, apr\u00e8s toutes ces v\u00e9rifications, la connexion n&rsquo;aboutit toujours pas, envoyez un <a style=\"background-color: #ffffff\" href=\"https:\/\/support.e-trailer.nl\/fr\/autres\/autre-soutien\/autre-application\/#feedback\">commentaire <\/a> \u00e0 notre service d&rsquo;assistance \u00e0 la client\u00e8le via l&rsquo;application. Nous pouvons y voir exactement ce qui se passe. <span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-size: var( --e-global-typography-text-font-size );font-weight: var( --e-global-typography-text-font-weight )\">Nous vous contacterons alors pour discuter du probl\u00e8me et le r\u00e9soudre.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>E-Movement Autre produit Probl\u00e8mes de connexion Je n&rsquo;arrive pas \u00e0 me connecter V\u00e9rifiez les points g\u00e9n\u00e9raux suivants : Les batteries sont-elles ins\u00e9r\u00e9es et pleines ? Veillez \u00e0 ce qu&rsquo;il y ait une distance maximale de 10 m\u00e8tres entre le capteur et le Starter Package Plus. Le Starter Package Plus est-il aliment\u00e9 (fils connect\u00e9s, interrupteur allum\u00e9, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16580,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-16624","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-Movement Connecter - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/fr\/e-movement\/e-movement-soutien\/e-movement-connecter\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Movement Connecter - Support\" \/>\n<meta property=\"og:description\" content=\"E-Movement Autre produit Probl\u00e8mes de connexion Je n&rsquo;arrive pas \u00e0 me connecter V\u00e9rifiez les points g\u00e9n\u00e9raux suivants : Les batteries sont-elles ins\u00e9r\u00e9es et pleines ? 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