{"id":16734,"date":"2024-05-14T07:50:52","date_gmt":"2024-05-14T07:50:52","guid":{"rendered":"https:\/\/support.e-trailer.nl\/?page_id=16734"},"modified":"2026-04-15T13:47:43","modified_gmt":"2026-04-15T13:47:43","slug":"etat-du-systeme","status":"publish","type":"page","link":"https:\/\/support.e-trailer.nl\/fr\/etat-du-systeme\/","title":{"rendered":"\u00c9tat du syst\u00e8me"},"content":{"rendered":"\t\t
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\u00c9tat du syst\u00e8me<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Cette page dresse la liste des goulets d’\u00e9tranglement identifi\u00e9s dans notre syst\u00e8me. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sujets d'actualit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Starter Package Plus : impossible de mettre \u00e0 jour<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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12 mars 2026<\/span><\/p>

Une mise \u00e0 jour du micrologiciel a \u00e9t\u00e9 publi\u00e9e pour le Starter Package Plus. Nous avons constat\u00e9 que certains syst\u00e8mes ne peuvent pas \u00eatre mis \u00e0 jour correctement. Si vous rencontrez des probl\u00e8mes, n’h\u00e9sitez pas \u00e0 nous contacter<\/a>. Nous pourrons alors chercher ensemble une solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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R\u00e9solu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Starter Package Plus : les donn\u00e9es ne sont pas renouvel\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mise \u00e0 jour : 15 avril 2026<\/span><\/strong><\/p>

14 avril 2026<\/span><\/p>

La mise \u00e0 jour du micrologiciel 2.0.26 r\u00e9sout ces probl\u00e8mes. Cette mise \u00e0 jour est automatiquement install\u00e9e par votre Starter Package Plus. <\/p>

Vergeet niet ook uw app bij te werken in de Google Play of App Store. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Starter Package Plus : L'emplacement de Track&Trace n'est pas correct\/Niveau donne des valeurs \u00e9tranges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mise \u00e0 jour : 19 f\u00e9vrier 2026<\/strong><\/p>

23 septembre 2025<\/span><\/p>

La mise \u00e0 jour du micrologiciel 2.0.17 r\u00e9sout ces probl\u00e8mes. Cette mise \u00e0 jour est automatiquement install\u00e9e par votre Starter Package Plus. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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E-Switch : Le pourcentage de la batterie n'est pas indiqu\u00e9 correctement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mise \u00e0 jour : 19 f\u00e9vrier 2026<\/strong><\/p>

25 juillet 2025<\/span><\/p>

Depuis la mise \u00e0 jour 2.3.054 de l’application, l’affichage de la batterie E-Switch est \u00e0 nouveau correct.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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iOS : application \u00e0 forte consommation de batterie en arri\u00e8re-plan<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mise \u00e0 jour : 19 f\u00e9vrier 2026<\/strong><\/p>

25 avril 2025<\/span><\/p>

Nous avons mis \u00e0 jour l’application E-Trailer et le micrologiciel du Starter Package Plus. \u00c0 partir de la version 2.3.054 de l’application et de la version 2.0.17 du micrologiciel, la consommation d’\u00e9nergie a \u00e9t\u00e9 consid\u00e9rablement r\u00e9duite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Abonnement non activ\u00e9 \/ D\u00e9faillance du serveur d'abonnement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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26 mai 2025<\/span><\/p>

La connexion au serveur d’abonnement a \u00e9t\u00e9 r\u00e9tablie et les abonnements ont \u00e9t\u00e9 activ\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Android : l'ic\u00f4ne de l'application E-Trailer est erron\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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14 mars 2025<\/span><\/p>

Depuis la mise \u00e0 jour 2.2.113 sur Android, l’ic\u00f4ne de l’application n’est plus le logo familier de E-Trailer. Apr\u00e8s une mise \u00e0 jour de l’application, ce probl\u00e8me a \u00e9t\u00e9 r\u00e9solu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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E-Volt - mise \u00e0 jour pas via internet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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14 Ao\u00fbt 2024<\/span><\/p>

L’E-Volt affiche \u00e0 nouveau correctement les mises \u00e0 jour via Internet. Si ce n’est pas le cas pour vous. Veuillez v\u00e9rifier si une mise \u00e0 jour de l’application est disponible dans le Google Playstore ou l’Apple Appstore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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E-TrackTrace \/ E-Movement - pas de notifications push si l'application est d\u00e9sactiv\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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19 septembre 2024<\/span>
Les notifications push de notre application ont \u00e9t\u00e9 r\u00e9tablies. Si vous avez indiqu\u00e9 dans les modules que vous souhaitez recevoir les notifications push, veuillez proc\u00e9der comme suit :<\/p>

  1. Se d\u00e9connecter de l’application E-Trailer<\/li>
  2. Fermer compl\u00e8tement l’application<\/li>
  3. Si n\u00e9cessaire, v\u00e9rifiez sur Google Play ou App Store si une version plus r\u00e9cente de l’application est disponible. Si c’est le cas, installez-la. <\/li>
  4. Red\u00e9marrez l’application et connectez-vous. Vous recevrez d\u00e9sormais des notifications m\u00eame si l’application n’est pas active. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Starter Package Plus - lecture des modules via internet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    30 juillet 2024<\/span>
    Nous avons mis \u00e0 jour l’application \u00c0 partir du 30 juillet, d’autres modules pourront \u00e9galement \u00eatre lus sur l’internet. Pour une utilisation optimale de nos produits, veuillez suivre les \u00e9tapes suivantes :<\/p>

    1. Mettre \u00e0 jour l’application E-Trailer dans Google Play ou App Store (au moins la version 2.1.305)<\/li>
    2. Assurez-vous que vous disposez d’une connexion internet stable<\/li>
    3. Si vous avez mis \u00e0 jour l’application, vous devez \u00e9galement mettre \u00e0 jour votre Starter Package Plus. Attention : cette op\u00e9ration doit \u00eatre effectu\u00e9e apr\u00e8s <\/span> la mise \u00e0 jour de l’application, sinon tout se passera mal !<\/strong><\/li>
    4. Connectez-vous \u00e0 l’application et allez dans le Starter Package Plus et sous G\u00e9n\u00e9ral, cliquez sur le bouton Mettre \u00e0 jour le micrologiciel.<\/li>
    5. Attendez que la mise \u00e0 jour soit termin\u00e9e et que vous obteniez une coche verte pour continuer. La derni\u00e8re version du logiciel pour le Starter Package Plus est v1.24.304.<\/li><\/ol>

      Si vous vous reconnectez maintenant \u00e0 votre syst\u00e8me, l’E-Track&Trace devrait fonctionner \u00e0 nouveau.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      E-Track&Trace - ne peut pas activer le module<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Mise \u00e0 jour 30 juillet 2024 – avec la sortie de la derni\u00e8re application, ces probl\u00e8mes ont \u00e9t\u00e9 r\u00e9solus.<\/b><\/span><\/p>

      18 avril 2024<\/span>
      Il y a actuellement un probl\u00e8me pour les utilisateurs d’iPhone Pro lors de l’activation d’E-Track&Trace. Il n’est pas possible de cliquer sur \u00ab\u00a0Suivant\u00a0\u00bb lorsque E-Track&Trace est activ\u00e9. Nous v\u00e9rifions actuellement chaque jour les abonnements qui n’ont pas \u00e9t\u00e9 trait\u00e9s et nous les traitons manuellement. Normalement, le d\u00e9lai est de 24 heures, sauf si l’abonnement est souscrit pendant les week-ends ou les jours f\u00e9ri\u00e9s. Dans ce cas, cela peut prendre un peu plus de temps. Nous travaillons \u00e0 une solution.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      E-Switch - les valeurs ne sont pas mises \u00e0 jour correctement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Mise \u00e0 jour 30 juillet 2024 – avec la sortie de la derni\u00e8re application, ces probl\u00e8mes ont \u00e9t\u00e9 r\u00e9solus.<\/span>
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      18 avril 2024<\/span>
      La derni\u00e8re application a r\u00e9v\u00e9l\u00e9 que les valeurs E-Switch n’\u00e9taient pas toujours affich\u00e9es correctement. Nous travaillons \u00e0 une solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAppeler \/ WhatsApp nous\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

      \n\t\t\t\t\t\tDu lundi au vendredi de 10 h \u00e0 16 h.\nFerm\u00e9 le week-end et les jours f\u00e9ri\u00e9s. \u00c9galement accessible via WhatsApp.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tNe peut pas le trouver ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

      \n\t\t\t\t\t\tVous pouvez nous contacter en envoyant un message via le formulaire de contact. Nous y r\u00e9pondrons dans les 3 jours ouvrables.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFormulaire de contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      \u00c9tat du syst\u00e8me Cette page dresse la liste des goulets d’\u00e9tranglement identifi\u00e9s dans notre syst\u00e8me. Sujets d’actualit\u00e9 Starter Package Plus : impossible de mettre \u00e0 jour 12 mars 2026 Une mise \u00e0 jour du micrologiciel a \u00e9t\u00e9 publi\u00e9e pour le Starter Package Plus. Nous avons constat\u00e9 que certains syst\u00e8mes ne peuvent pas \u00eatre mis \u00e0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-16734","page","type-page","status-publish","hentry"],"yoast_head":"\n\u00c9tat du syst\u00e8me - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.e-trailer.nl\/fr\/etat-du-systeme\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9tat du syst\u00e8me - Support\" \/>\n<meta property=\"og:description\" content=\"\u00c9tat du syst\u00e8me Cette page dresse la liste des goulets d’\u00e9tranglement identifi\u00e9s dans notre syst\u00e8me. 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