System status
This page lists identified bottlenecks in our system.
Current issues
E-Volt - does not update via internet
14 August 2024
The E-Volt is currently not yet able to display values in the app via the internet connection. We are working on the solution.
Resolved
Starter Package Plus - reading modules via the internet
30 July 2024We have revamped our app. From 30 July, other modules can also be read over the internet. For the optimal experience of our products, please complete the following steps:
- Update the E-Trailer app in the Google Play or App Store (version 2.1.305)
- Make sure you have a stable internet connection
- If you have updated the app, you will also need to update your Starter Package Plus. Please note: this must be done after you update the app, otherwise it will go wrong!
- Log into the app and go to the Starter Package Plus and under General, click the Update Firmware button
- Wait until the entire update is complete and you get a green tick to continue. The latest version of the software for the Starter Package Plus is v1.24.304.
If you now reconnect to your system the E-Track&Trace should work again .
E-Track&Trace - cannot activate module
Update 30 July 2024 – with the release of the latest app, these issues have been fixed.
18 April 2024There is currently an issue for iPhone Pro users when activating E-Track&Trace. ‘Next’ cannot be clicked when E-Track&Trace is activated. We are currently manually checking daily for subscriptions that have not been processed and processing them manually. Normally this will be within 24 hours, except when a subscription is taken out on weekends or public holidays. Then it may take a little longer. We are working on a solution.
E-Switch - values do not update properly
Update 30 July 2024 – with the release of the latest app, these issues have been fixed.
18 April 2024In the latest app, it has been found that the E-Switch values are not always displayed correctly. We are working on a solution.
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