We are closed on Ascension Day (9 and 10 May) and on Pentecost 20 May.

FAQ

Click on the module for answers that may help you with your questions.

General questions

The various sensors contain the following batteries:

Starter Package Basic none
Starter Package Plus none
E-Gaslevel CR2032 (1x)
E-Level none
E-Load CR2450 (1x)
E-Movement AA (2X)
E-Pressure CR1632 (1x p st)
E-Switch CR2032 (1x p st)
E-Temperature CR2477
E-Track&Trace none
E-Volt none
E-Waterlevel CR2032

If you have bought a second-hand system, or you have momentarily forgotten which type of Starter Package you have, you can check this in a couple of ways:

  1. You can log in to my.e-trailer.nl. Go to Modules to check whether you have a Starter Package, Starter Package Plus or an E-Connect.
  2. You can log into your app. If you have the E-Level, E-Volt and E-Track&Trace modules in the module overview, you have a Starter Package Plus. If you only have E-Level and E-Volt, then you have a Starter Package Basic. If you have none of these modules, then you probably have an E-Connect.

The E-Connect was our main module. It is no longer sold separately by E-Trailer. Only Starter Packages are still sold. These are available in a Basic and a Plus version. The Plus version is currently available in a limited number of countries and will become available in all countries where we have dealers during 2023.

However, separate E-Connects may still be available from your dealer. Information on this can be found under Starter Package Basic.

Plus modules are modules that only function in combination with the Starter Package Plus and a valid Subscription. Plus modules are:

Make sure your phone or tablet has a full battery and that there is a stable internet and Bluetooth connection while updating the system. If possible, place the telephone as close as possible to the E-Connect.

Just install the app on your new phone and log in with your login details. Nothing more. If you then switch on Bluetooth, you will once again be connected to the E-Connect and all the coupled modules will be visible.

You can use your account to log in on multiple devices. However, it is not possible to use several devices at the same time. Only one device can be connected to the E-Connect at a time.

Yes, this is possible. To do this, they must download the E-Trailer app and log in with the details of the person who registered the system.

Please note: when you create a new account and scan and calibrate the QR code cards in that account, they will disappear from the original account. QR codes (and modules) can only be scanned and linked once.

The E-Trailer app responds even when it is open in the background. Notifications from e.g. E-Pressure will still be displayed on the screen.

The app runs on iOS 10.0 and Android 6.0 and higher.

If you have lost a QR code of a module you already have in your account, you can log in to my.e-trailer.nl. You do this using the same login and password you use in the app to connect to your system. On the main page, you will see Modules. Click on this to see (and download) all the modules linked to the account and associated QR codes.

Should you have bought a second-hand system without QR codes, you can order a new, digital QR Code for almost all modules from our webshop. The cost is €10.00 each. If your module is not listed, please contact E-Trailer.

Make sure that the seller delivers the QR code cards of the installed modules together with the caravan/motorhome. We can then transfer the system to your own account. Please contact E-Trailer. To do so, go to Transfer system in our webshop.

Do you use clean up software to keep your phone clean? It is possible that this software removes the settings and data from our app. You may then have to recalibrate every time. Check the settings of the app in question to see if you can make exceptions.

If you want to delete your account, please contact us. Please include your username and the e-mail address you use to log in, and we will then remove your details from our databases.

Starter Package Plus

Yes, certainly. Through some of our distributors, the Starter Package Plus is also available outside the Netherlands.

We regularly release updates of the software. Not only the app, but also the software on the system itself needs to be updated from time to time. The Starter Pack Plus will update itself as long as it has an active GSM subscription, even without a phone nearby. More information on Updating page of this site.

This is certainly possible. You purchase the new Starter Package Plus and simply connect it to the battery of your camping vehicle. In most cases, you can use the existing cable from the Basic Package for the Plus Package. Sometimes an adapter cable is needed. This is available in our accessories webshop or can be ordered through your own dealer.

More information on how to transfer your module can be found on the Installation page for Starter Package Plus.

The Starter Package Plus has an internal battery. Over time, it will run down. As soon as the battery delivers at least 10.8V voltage again, the system will restart and recharge the internal battery.

Above all, check the batteries of the various linked modules. These, too, can slowly deflate after a while in storage.

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You can easily transfer the system to your new camper. See the Transfer system page for how to do this.

The very first time you use the App, you must register and log in. Internet is required for this. Also, if you download an update to the app or for the system, you will need internet.

Also, the system needs to be updated after it is connected to 12V. This also requires internet.
Once the system is installed and you are logged in and using the app, you do not need to have an internet connection. The app works via a Bluetooth connection.

If you have lost a QR code of a module you already have in your account, you can log in to my.e-trailer.nl. You do this using the same login and password you use in the app to connect to your system. On the main page, you will see Modules. Click on this to see (and download) all the modules linked to the account and associated QR codes.

Should you have bought a second-hand system without QR codes, you can order a new, digital QR Code for almost all modules from our webshop. The cost is €10.00 each. If your module is not listed, please contact E-Trailer.

Ask the dealer or seller if he still has the QR codes of the system. With this QR code, the system can be transferred to your name. For more information, see the page on purchases/sales.

If you do not have QR codes, you need to find out the unique address of the Starter Package Plus (MAC address):

  1. Make sure you have internet and Bluetooth enabled on your phone.
  2. Make sure, that the system has power. On the newer models, there is an LED light next to the plug. If it flashes blue, the system is on and ready to connect.
    Note: The battery should provide at least 10.8V voltage to turn on the system. Or the internal battery should still be sufficiently charged.
  3. Open the app and go to the general settings.
  4. Scroll all the way down until you see the E-Trailer logo.
  5. Click the logo 5 times. This will start flashing slowly. After a while, a pop-up appears with a MAC address (XX:XX:XX:XX).
  6. Please contact us and provide us with this MAC address and your user name in the E-Trailer app. Please send a screenshot of the pop-up, if any.

No, that is not possible. However, you can create a separate account for each vehicle. You can then connect a Starter Package (Basic or Plus) with its own modules to each vehicle. Please note that you will then need a different (valid) e-mail address.

During the installation of the Starter Package Plus, you will be asked if you want to take out a subscription. You can do this immediately, or later. If you want to do it later, you can go to your dashboard on the internet my.e-trailer.nl. Here you can view, renew or stop your subscription.

For more information on where you can all use all the features of Starter Package Plus and how you can apply for coverage in your holiday country, if any, visit the Coverage Area page.

Starter Package Basic

We regularly release updates of the software. Not only the app, but also the software on the Starter Package Basic itself needs to be updated from time to time. It is important that you regularly check for updates. To find out how, go to the Updating page of this site.

Since the system always uses some voltage, it is wise to disconnect the system  from the battery when it is not used for an extended period of time. This prevents the battery from being drained.

The Starter Package Basic needs at least 10.8V voltage to start up. It may be that your battery has slowly run down after a winter spent in storage. When the battery is charged again, the system will also restart.

Above all, check the batteries of the various linked modules. These, too, can slowly deflate after a while in storage.

.

You can easily transfer the system to your new camper. See the Transfer system page for how to do this.

The very first time you use the App, you must register and log in. Internet is required for this. Also, if you download an update to the app or for the system, you will need internet.

Also, the system needs to be updated after it is connected to 12V. This also requires internet.
Once the system is installed and you are logged in and using the app, you do not need to have an internet connection. The app works via a Bluetooth connection.

If you have lost a QR code of a module you already have in your account, you can log in to my.e-trailer.nl. You do this using the same login and password you use in the app to connect to your system. On the main page, you will see Modules. Click on this to see (and download) all the modules linked to the account and associated QR codes.

Should you have bought a second-hand system without QR codes, you can order a new, digital QR Code for almost all modules from our webshop. The cost is €10.00 each. If your module is not listed, please contact E-Trailer.

Ask the dealer or seller if he still has the QR codes of the system. With this QR code, the system can be transferred to your name. For more information, see the page on purchases/sales.

If you don’t have QR codes, you need to find out the unique address of the system (MAC address):

  1. Make sure you have internet and Bluetooth enabled on your phone.
  2. Make sure, that the Starter Package has power. On the newer models, there is an LED light next to the plug. When it flashes blue, the system is on and ready to connect. In older models, the LEDs are on the inside, so there is no need to check them.
    Note: The battery should provide at least 10.8V voltage to turn on the system.
  3. Open the app and go to the general settings.
  4. Scroll all the way down until you see the E-Trailer logo.
  5. Click the logo 5 times. This will start flashing slowly. After a while, a pop-up appears with a MAC address (XX:XX:XX:XX).
  6. Please contact us and provide us with this MAC address and your user name in the E-Trailer app. Please send a screenshot of the pop-up, if any.

No, that is not possible. However, you can create a separate account for each vehicle. You can then connect a Starter Package (Basic or Plus) with its own modules to each vehicle. Please note that you will then need a different (valid) e-mail address.

E-Gaslevel

There is indeed a square and a round version on the market. These are actually the same, only the shape has changed.

The module can be used on most steel and aluminium gas cylinders. We have published a list of cylinders and which ones we have tested. The system does not work on plastic cylinders and cylinders with a float.
An adapter is required for aluminium cylinders. This can be purchased from our webshop or from local dealers and webshops.

We have published a list of gas cylinders that we have tested. In this list you can find the brands and types of gas cylinders and whether they are available in the app.

The app has pre-programmed the most common types of gas cylinders from various brands. If your type of gas cylinder is not listed, please contact us.

To do this, open the module on the back and remove the battery. This resets the system. If there are still no updates after the battery has been replaced, the battery probably needs to be replaced. Be careful not to damage the black silicone rubber. This makes the module unusable.

It can be placed on the neck of the cylinder to remind the user to remove the E-Gaslevel when returning the gas cylinder.

No, this will not work. The app does not support horizontal tanks. It is also difficult to mount the E-Gaslevel properly on a curved surface. 

On gas cylinders with a float, the system does not work properly, as the signal is disrupted by the float.

This is correct. We purchase the modules from Mopeka and edit them so that they can be linked in our app.

E-Level

This is certainly possible. You also want to be level in a motorhome. The installation is the same, but there are a few things to pay attention to when calibrating. Please refer to the settings page.

The E-Level is accurate to 0.1 degree. For this, however, it is important that the E-Connect is properly mounted on a flat/stable surface and cannot move.

The E-Level is connected directly to the battery of your camping vehicle via the main module. Therefore, no battery is required.

No, the data is stored on the Starter Package and in the database.

E-Load

Yes, that is correct! You will receive a brand new nose wheel from us with your purchase of the E-Load. We have incorporated the sensors into this. This allows you to see the current nose weight when packing the caravan.

You replace the entire nose wheel for our E-Load. You can easily do this yourself or, in case of doubt, have it done by a dealer. More information…

The value in the app is the actual nose weight on the towball, which is automatically converted by the calibration values you enter during installation of the E-Load and the weight pressing on the nose wheel. Make sure that the calibration values are correct.

The E-Load is accurate to within ± 5 kg (11.02 lbs). In the case of an incorrect nose weight:

  • Check the calibration values in the app (distance between nose wheel and axle of the caravan and distance between nose wheel and ball)
  • Make sure that the caravan is standing horizontally when measuring the nose weight and that the angle is the same as when driving. This means that the coupling must be placed at the height of the tow bar.
  • Test whether the battery has voltage. You can check this if the LED around the on/off button lights up when you press the button.

To save battery life, an on/off button is mounted on the module. Each time this on/off button is pressed, a light will illuminate and the battery will be activated for 5 minutes. Only then are values sent to the app.

Yes, the E-Load also works on a 2-axle caravan. It is important that the correct measurements are entered when calibrating the module. When asked for the distance between the E-Load and the axle of the caravan, take the measurement exactly between the 2 axles/wheels.

E-Movement +

A total of 10 E-Movement motion sensors can be added.

The range is about 6m over a detection area of 40°.

Use one or more module(s) in your camping vehicle and possibly place one on the outside in your awning.

No, that is nog possible. This is a so-called Plus module. A Subscription is needed to receive the notifications on your phone even at longer distances.

Indeed, at the moment, you have to manually turn off the notifications every time you are near your caravan or motorhome. We are working on an option in the app to be able to do this at the touch of a button.

E-Pressure

The E-Pressure modules are mounted on the preferably steel valves of the wheels of your caravan or motorhome. The type of valve on which the E-Pressure can be installed is a standard automotive valve (Schrader valve). Adaptors/valve transition pieces are available to go from a French valve to a Schrader valve.

If you use rubber valves or valve extenders, we do not recommend using the E-Pressure. The pressure created during driving can cause the valve to break.

Use the anti-theft nut when mounting. These do not prevent theft, they make it more difficult.

You can add up to 10 wheels in the app.

The app is not set up for an odd number of wheels. If you want to mount an E-Pressure on the spare wheel, you will have to buy and connect an additional set. One wheel will always remain grey.

This is also possible. Please note that once you have disconnected the caravan, you will no longer receive the data on your phone. For this, you must be connected via Bluetooth to the E-Connect (which is most likely installed in your caravan).

It takes a while for the module to update. Without movement, it will take 10 minutes before an update is given. When you are driving, the information will update every minute. When there is a warning/notification, this happens every second.

The maximum tyre pressure that can be set in the App is 10.0 bar (145 PSI). Please note that the pressure can increase by approx. 0.5 bar (7.25 PSI) during driving.

The maximum temperature that can be set in the App is 100 degrees Celsius (212 Fahrenheit). Please note that the temperature of the tyres can rise to 25 degrees Celsius (77 Fahrenheit) above the ambient temperature while driving.

If you want the wheels to be perfectly balanced, they must indeed be calibrated again. However, our internal test users have indicated that the difference is so small that it is negligible. We do recommend that you use steel valves, especially at higher speeds.

To access the valve, you must indeed unscrew the caps from the wheel. Read more here.

E-Switch (+)

In Q2 2024, the E-Switch will also become available as a Plus Module. Users with a Starter Package Plus can therefore receive remote notifications when a door, window or roof hatch is opened. If you already have E-Switch and purchase the Starter Package Plus (with subscription), you only need to update the app to make the E-Switch a Plus module.

The module can be used for example on the door, a window, the roof hatch, the fridge or any other location that can be closed with a drawer or door. If a door is still open while driving, you will receive an alert on your phone.

The modules are packed in pairs. Up to 5 pairs of E-Switch modules can be added (10 sensors).

The E-Switch communicates via Bluetooth with the E-Connect and your smartphone. Therefore, the current values can only be read within a radius of approx. 10 m around the caravan.

E-Temperature

The E-Temperature works between -20 and +60 degrees Celsius (-4 and 140 Fahrenheit). Please note: the batteries will run out of power very quickly at temperatures below 0, or even break down.

If the E-Temperature is used in cold conditions (refrigerator, freezer, in winter, etc.), this may shorten the life of the battery. The E-Temperature will not work below -20 degrees Celsius/-4 Fahrenheit.

A maximum of 5 E-Temperature modules can be added in 1 account (E-Connect).

The E-Temperature communicates via Bluetooth with the E-Connect and your smartphone. Therefore, the current values can only be read within a radius of approx. 10 m around the caravan.

The E-Temperatures can be placed inside or outside the caravan or motorhome. The module is splash-proof. For example, put it in the refrigerator, kitchen cupboard, gas bottle locker or in a cupboard or cooler in the awning. Please note that the module must remain within 10m of the E-Connect in connection with the Bluetooth range.

E-Track&Trace

The E-Track&Trace is part of the Starter Pack Plus. The Plus version is currently available in a limited number of countries and will be available in all countries where we have dealers during 2023.

The E-Track&Trace is part of the Starter Package Plus. While calibrating the main unit, it asks whether a subscription is in place. When ‘No’ is clicked, the app opens the e-trailer portal where you can log in to take out a subscription. As long as no subscription is in place, the module will remain greyed out in main screen. And once you click on this grey block, you will be taken back to the portal to take out a subscription.

A geofence, or perimeter, is a virtual boundary or circle around a physical location. Like a real border, a geofence is a demarcation between a site and the area around it. In the case of the E-Track&Trace, it is a safety zone that can be set up around the camping vehicle.

Once you have purchased a subscription and activated your SIM card, you can keep an eye on your camping vehicle in the safety zone you set up from almost anywhere on the map. If your vehicle moves out of bounds, you will receive an alarm (provided you have it enabled).

E-Volt

The E-Volt displays the value of the battery to which the Starter Package is connected. It is not possible to read or connect to the 220V mains voltage or other batteries.

No, only one E-Volt can currently be linked and read. The E-Volt can only show the voltage of the battery to which the main module is connected.

The battery voltage may vary depending on the type and status of other connected devices.

The E-Volt is connected directly to the camping vehicle battery via the main module. So no battery is needed.

E-Waterlevel

This is possible because the E-Waterlevel pins can be cut. If this is the case, do not forget to specify the correct length of the pins and content of the water tank in the calibration menu.

If your water tank has a ‘strange’ shape (is not square), it is not possible to read its exact contents. However, you can see when your tank is empty or full.

The E-Waterlevel can be used in any water tank. The maximum measurable depth is 41 cm (16.1 inch). If your tank is deeper, the water between the bottom and the end of the pins cannot be measured.

We also have an E-Waterlevel XL module available. This version has pins 80cm long and can therefore be used in deeper water tanks.

If possible, make a Ø56mm (2.2 inch) hole in the cap of the water tank. It is easy to replace it if you sell your caravan and want to take your E-Waterlevel with you to a new motorhome. If this is not possible, drill a hole in the top of the water tank. Be sure to use safety equipment (goggles, gloves, etc.) to prevent injury.

The sensor is designed for use in the fresh water tank. Several of our customers use the E-Waterlevel successfully in the greywater tank. Currently, however, this functionality of the product is not officially supported.

Use a good hacksaw for this. Clamp the pins with the part to be cut off in a vice. Be careful not to damage the plastic sleeve around the pin when sawing! Damage to this sleeve will cause a short circuit and render the E-Waterlevel non-functional. After cutting, do not forget to put the plastic cap back on the pin with the plastic sleeve.

Call/WhatsApp us

Mon-Fri 10am - 4 pm (GMT+1) Closed on weekends and public holidays. Also available via WhatsApp.

Can't work it out?

You can reach us by sending a message via the contact form. We will reply within 3 working days.