Toestellen op Android 12 kunnen momenteel niet verbinden met onze app. Wij lossen dit z.s.m. op. Excuses voor het ongemak. 


Starter Package Plus

GSM subscription for Starter Package Plus

If you have purchased a Starter Package Plus, you can purchase a GSM subscription to keep an eye on your camping vehicle even from a longer distance.

Determining the type of Starter Package

In the E-Trailer app, you will see a number of icons at the bottom. If you have a Starter Package Basic you will see Settings, Bluetooth and Add. If you have a Starter Package Plus you will see Settings, Internet, Bluetooth and Add. Below is what this looks like in the App.

So with the Starter Package Plus, you can see if you have Internet connection. This lets you know when you can or cannot receive current updates via the Internet.

Starterspakket Basis layout
Starter Package Basic layout
Starterspakket Plus Layout
Starter Package Plus Layout

Purchasing a GSM subscription

During the initial installation of Starter Package Plus, you will be asked if you want to check the internet connection. To activate this internet connection, you need a subscription. A number of steps are required to complete the subscription:

  1. Connect the Starter Package Plus and follow the installation steps.
  2. During installation, you will be asked if you already have a subscription. If you choose ‘No’ here, you will be redirected to
  3. Here you log in with the same e-mail address and password you use to log into the E-Trailer App.
  4. You can now view your active subscriptions by pressing Subscription. If you do not yet have a subscription, the icon will be coloured orange.
  5. After completing the subscription, you can return to the App.
  6. The Starter Package Plus will check if it can connect via Internet and GPS.
  7. After the check, the App will indicate that your Starter Package Plus has been activated. You can now use the Internet and GPS functionalities.

During activation, 4 steps are verified, based on your location, activation can take up to 15 minutes:

  • Verifying the Phone Connection
    It is verified that the system is connected to Bluetooth via your phone and that you have an internet connection on your phone.
  • Verify Subscription
    The Starter Package Plus connects to the database and checks that the connected account has an active subscription.
  • Activate network
    The SIM card in the Starter Package Plus is activated and the system tries to connect via 4G, this step may take longer if the 4G coverage in your area is not very good.
  • Determine location
    The Starter Package Plus connects to some GPS satellites and determines the location of your vehicle.
Once all 4 steps have been successfully completed, your Starter Package Plus is activated and you can use the internet functionalities.

For questions specific to the function of the E-Track&Trace, please check the Help Page of the E-Track&Trace.

View GSM subscription

To check whether you have a GSM subscription, to see the duration of the subscription or to extend or stop your subscription, you can log in to

Here you will see 3 icons:

  1. Profile: here you can see your personal details, the email address you see here is the same email address you use to log into the E-Trailer App.
  2. Subscription:  here you can see your active subscription, you can also cancel your subscription here by pressing the Cancel Subscription button.
  3. Payments: here you can see all your subscription payments and download invoices.