Help with E-Track & Trace module

The E-Track&Trace is a virtual module. This means that there is no sensor involved. The E-Track&Trace is available as part of the Starter Package Plus. Using the QR code of this package, this module is activated automatically.

If you need help installing the E-Track&Trace or have problems reading the values. Click on one of the topics in the menu, or select one of the options below:

Mounting instructions

• How do I mount and install the E-Track&Trace?
• How to activate my subscription

Malfunctions

• QR code scanning not possible
• Cannot connect
• The values are not correct

Settings

• How do I set up the Safety Zone?
• Where can I check the settings
• I want to turn the notifications off or on
• Why do I get a notification

Problems with your system?

• Send feedback from the app
• FAQ

If your questions are not answered here, please contact us.