We are closed on Ascension Day (9 and 10 May) and on Pentecost 20 May.

System status

This page lists identified bottlenecks in our system. 

Current issues

E-Track&Trace - cannot activate module

18 April 2024
There is currently an issue for iPhone Pro users when activating E-Track&Trace. ‘Next’ cannot be clicked when E-Track&Trace is activated. We are currently manually checking daily for subscriptions that have not been processed and processing them manually. Normally this will be within 24 hours, except when a subscription is taken out on weekends or public holidays. Then it may take a little longer. We are working on a solution.

E-Switch - values do not update properly

18 April 2024
The latest app found that the E-Switch values are not always displayed correctly. We are working on a solution.


Naam module - probleem

Datum opgelost
Probleem zonder – Wij werken aan een oplossing

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Mon-Fri 10am - 4 pm (GMT+1) Closed on weekends and public holidays. Also available via WhatsApp.

Can't work it out?

You can reach us by sending a message via the contact form. We will reply within 3 working days.