iOS devices are experiencing module calibration issues. The new update (with fix) will hit the App Store in week 38. Apologies for the inconvenience. 


Starter Package Plus

Update Starterspakket Plus

We regularly release updates for the software on the Starter Package Plus. Before you travel, it is a good idea to check that everything is up to date.

For the Starter Package Plus  do this as follows:

  1. Make sure your phone is fully charged.
  2. Make sure your phone is connected to the internet (via WiFi or 3,4 or 5G).
  3. Make sure your phone is connected to the system via Bluetooth (BT logo is constantly lit at the bottom of the App).
  4. Hold your phone as close as possible to the Starter Package Plus  (the black box) for the best connection.
  5. Open the app on your phone.
  6. Go to General settings.
  7. Click on Check for updates.
    • The phone checks for updates. If so, a pop-up will appear indicating how many updates are ready.
  8. Also, on the main screen in the Starter Package Plus under General module, you can find a button with Update Firmware.
  9. When an update is ready, click install.
    • It can sometimes take several minutes for an update to be received. Check that the progress bar slowly fills up.
  10. Wait until the app indicates that the update has been installed! Click Continue.
  11. Click on Check for updates again. There may be more updates available.
  12. When all updates are installed, your system will indicate that it is up-to-date.

Updating does not work immediately

It may be that the internet or Bluetooth connection to your phone has been unstable. Then an update may fail. You can try the following:

  1. Restart the Starter Pack Plus . Then remove the power from the Starter Package Plus, wait a minute and put the power back on. Then click Check for updates again.
  2. Log out of the app, close it completely and restart it and log in again.

Update app

Check in the Google Play or App Store that you have the latest version of the app installed on your phone or tablet. More information can be found on the App page.