System status
This page lists identified problems in our system.
Current issues
iOS: high battery usage app in background
25 April 2025
We found that the app consumes a lot of power when it is running in the background and connected to our system via Bluetooth. Especially with phones running iOS. We are working on a solution.
Temporary solution:
- Close the app when not in use. More information on how to do this on iOS can be found on Apple website, > >
- You can also turn off in the E-Trailer app settings that the app refreshes in the background. This is done as follows:
1. Go to your iPhone’s general settings
2. Go to Apps and find the E-Trailer app
3. Click on the E-Trailer app and turn off ‘Background app refresh‘.
Resolved
Android: E-Trailer app icon wrong
14 march 2025
Since update 2.2.113 on Android, the App icon is no longer the familiar E-Trailer Logo. After an app update, this was fixed.
E-Volt - does not update via internet
14 August 2024
The E-Volt correctly shows updates over the Internet again. Should this not be the case for you. Please check whether an update for the App is available in the Google Playstore or Apple Appstore.
E-TrackTrace / E-Movement - no push notifications if app is disabled
19 September 2024
The push notifications have been restored. If you have indicated in the modules, that you want to receive the push notifications, please do the following:
- Log out of the E-Trailer app
- Close the app completely
- If necessary, check the Google Play or App Store to see if a newer version of the app is available. If so, install it.
- Restart the app and log in. You will now receive notifications even when the app is not active.
Starter Package Plus - reading modules via the internet
30 July 2024
We update our app. From 30 July, other modules can also be read over the internet. For the optimal experience of our products, please complete the following steps:
- Update the E-Trailer app in the Google Play or App Store (at least version 2.1.305)
- Make sure you have a stable internet connection
- If you have updated the app, you should also update your Starter Pack Plus. Please note: this must be done after the app update, otherwise it will go wrong!
- Log into the app and go to the Starter Package Plus and under General, click the Update Firmware button
- Wait until the entire update is complete and you get a green tick to continue. The latest version of the software for the Starter Package Plus is v1.24.304.
If you now reconnect to your system the E-Track&Trace should work again .
E-Track&Trace - cannot activate module
Update 30 July 2024 – with the release of the latest app, these issues have been fixed.
18 April 2024
There is currently an issue for iPhone Pro users when activating E-Track&Trace. ‘Next’ cannot be clicked when E-Track&Trace is activated. We are currently manually checking daily for subscriptions that have not been processed and processing them manually. Normally this will be within 24 hours, except when a subscription is taken out on weekends or public holidays. Then it may take a little longer. We are working on a solution.
E-Switch - values do not update properly
Update 30 July 2024 – with the release of the latest app, these issues have been fixed.
18 April 2024
The latest app found that the E-Switch values are not always displayed correctly. We are working on a solution.
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Can't work it out?
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