iOS devices are experiencing module calibration issues. The new update (with fix) will hit the App Store in week 38. Apologies for the inconvenience. 

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E-Movement

Values do not update or are incorrect

Values in the app do not update

If the values in the app do not update, the following may be the case:

  • Are the sensor batteries dead? Replace the batteries.
  • Is the Starter Package Plus powered on? Check the status of the Starter Package Plus.
  • Is the distance between sensor and main module less than 10m?
  • Is the phone connected to Bluetooth and 4/5G or WiFi?
  • Is your Starter Package Plus subscription still active?
  • Is no one else connected to the system? One device can be connected to the system at a time.

Values in the app are not correct

If the values in the app are not correct, check the following points:

  • Move in front of the sensor and check if the light then comes on. If this is not the case, there could be a number of things going on:
    • There is something in front of the sensor blocking detection.
    • The battery may be empty .Replace the batteryif it is empty.
    • The sensor is aimed at a heat source or a window. 
  • The installation may not have gone well. Reinstall the module by unlinking and recalibrating all sensors.