iOS devices are experiencing module calibration issues. The new update (with fix) will hit the App Store in week 38. Apologies for the inconvenience. 



Values do not update or are incorrect

Values in the app do not update

If the values in the app do not update, the following may be the case:

  • Are the sensor batteries dead? Replace the batteries.
  • Is the Starter Package Plus powered on? Check the status of the Starter Package Plus.
  • Is the distance between sensor and main module less than 10m?
  • Is the phone connected to Bluetooth and 4/5G or WiFi?
  • Is your Starter Package Plus subscription still active?
  • Is no one else connected to the system? One device can be connected to the system at a time.

Values in the app are not correct

If the values in the app are not correct, check the following points:

  • Move in front of the sensor and check if the light then comes on. If this is not the case, there could be a number of things going on:
    • There is something in front of the sensor blocking detection.
    • The battery may be empty .Replace the batteryif it is empty.
    • The sensor is aimed at a heat source or a window. 
  • The installation may not have gone well. Reinstall the module by unlinking and recalibrating all sensors.